UAE Senior Consultant - Customer Experience Service Designer

Sia; Abu Dhabi; On-site; AED 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a Senior Consultant in Customer Experience and Service Design to join their Abu Dhabi team. This pivotal role involves supporting project delivery and go-to-market activities while collaborating with local and international teams. The ideal candidate will leverage their expertise in customer experience and service design to enhance client processes and drive business growth. With a commitment to personal growth and a culture that values excellence and innovation, this opportunity promises to be both rewarding and impactful for the right individual.

Benefits

Competitive salary and benefits

Career development support

Mentorship opportunities

Diversity and inclusion initiatives

Qualifications

• 4-6 years of consulting or related experience focusing on client management.
• Proficiency in English and Arabic is mandatory.

Responsibilities

• Contribute to multiple work streams within complex projects.
• Lead effective meetings and drive strategic decision-making.

Skills

Customer Experience Design

Service Design

Project Management

Stakeholder Engagement

Analytical Skills

Interpersonal Skills

Communication Skills

Education

Bachelor's or Master's Degree

Tools

Consulting Frameworks

Job description

Sia Partners Middle East is looking to grow its team in Abu Dhabi with resources experienced in customer experience and service design. The ideal candidate should have demonstrable knowledge of tools and practices related to these topics and be capable of participating in team efforts to design client processes (B2B and B2C) and improve the culture towards customer excellence. The resource will collaborate with local and international teams to identify suitable tools and practices, enhancing our regional capabilities.

Role: Senior Consultant, Customer Experience and Service Design

This role is pivotal in supporting project delivery, go-to-market activities, and initiatives within our Middle East team, across various sectors. The consultant will ensure diligent monitoring of services that deliver value to clients and the broader ecosystem.

Key Responsibilities:

1. Contribute to multiple work streams within complex projects, ensuring progress and strategic alignment with client goals.
2. Conduct high-level analyses and develop comprehensive action plans.
3. Lead effective meetings to drive strategic decision-making.
4. Identify, track, and qualify new business opportunities; contribute to business proposals to support growth.
5. Supervise and mentor junior team members, fostering their professional development and contribution to projects.
6. Engage in internal initiatives such as developing offerings, contributing to publications, and expanding business activities through tenders and proposals.

Qualifications:

• Bachelor's or master's degree from a top-tier university in Engineering, Business Administration, Finance, Economics, Design, Communications, or related fields.
• Proficiency in English and Arabic (written and spoken) is mandatory.
• 4-6 years of consulting or sector-related experience focusing on client and project management.
• Advanced proficiency in core management consulting areas, digital, design, marketing services, or sector-specific focus areas.
• Proficiency in project management and stakeholder engagement.
• Strong interpersonal, communication, and presentation skills, capable of influencing executives and stakeholders.
• Analytical skills with the ability to interpret complex data and extract insights.

Additional Information:

Joining Sia Partners offers a globally recognized environment that promotes personal growth through our unique Sia Village culture, emphasizing values like Excellence, Entrepreneurship, Innovation, Teamwork, Care & Support, and Employee Wellbeing.

• Competitive salary and benefits.
• Entrepreneurial culture encouraging innovation and success.
• Career development support with mentorship and learning opportunities.
• Commitment to diversity and inclusion, fostering an equitable workplace.

We believe in creating a diverse, inclusive environment where all employees can thrive and contribute meaningfully. We are committed to equal opportunity employment based on performance and competence.

Remote Work: No

Employment Type: Full-time