Senior Service Sales Engineer

OTIS; Abu Dhabi; On-site; AED 50,000 - 90,000; Full time

Job summary

Join a global leader in elevator and escalator services as a Service Sales Engineer. In this role, you will focus on sales growth by developing a customer prospect pipeline and winning new maintenance contracts. You will manage relationships with existing clients while pursuing new opportunities through networking and strategic sales initiatives. This is an exciting chance to be part of a diverse team committed to innovation and quality, where your contributions will play a vital role in shaping the future of mobility in urban environments.

Benefits

Employee Scholar Program

Training and Development Opportunities

Health Insurance

Retirement Plan

Flexible Work Hours

Employee Discounts

Qualifications

• 5+ years of experience in technical sales with a focus on service agreements.
• Strong customer orientation and interpersonal skills are essential.

Responsibilities

• Manage existing customer relationships and develop new ones through cold calling.
• Prepare estimates and negotiate contracts for maintenance and modernization.

Skills

Sales Strategy Development

Customer Relationship Management

Technical Service Agreements

Negotiation Skills

Interpersonal Skills

Education

Business or Technical Degree

Technical Business Administration Training

Tools

Sales Tools

Job description

Job Posting Details

Date Posted:

Country:

United Arab Emirates

Location:

3rd Floor Office# 304 Al Montazah Tower Khalidiya Street Al Bateen W10 Abu Dhabi P.O Box 3467

Role Overview

Would you like to join a truly international, talent-driven company that values Safety, Ethics, Quality, Innovation, and Employee Opportunity? Otis is growing, and we are recruiting a Service Sales Engineer to cover Abu Dhabi and Al Ain territories, reporting to the Service Branch Manager. The main goal of the role is to achieve sales growth through developing a customer prospect pipeline, focusing on winning new maintenance contracts, with additional responsibilities for selling incremental repair projects.

On a typical day, you will:

• Manage a portfolio of elevator units by maintaining good relationships with existing customers.
• Prepare estimates and issue quotations for repairs, upgrades, and modernization of units.
• Liaise with clients to acquire new clients, negotiate maintenance contracts for non-Otis recoveries and modernization, ensuring all potential client risks are addressed under renewal terms.
• Ensure critical actions on all contracts, including SPL special contracts, are captured to minimize Otis contractual risk.
• Execute sales strategies to recover lost units and modernization opportunities, actively pursuing clients to ensure unit recovery on favorable terms for Otis.
• Develop strong relationships with clients by engaging regularly with key contacts and understanding their needs.
• Coordinate with the Aftermarket and Service Departments to ensure the implementation of all maintenance, repair, and modernization agreements.
• Serve as the primary contact for timely resolution of customer inquiries.
• Develop new customers via cold calling, networking, bids, and tenders.
• Develop your own sales strategy to meet sales targets.
• Use Otis sales tools to track opportunities, pipeline, and forecast sales results.
• Conduct sales negotiations and close deals.
• Collaborate with team members, including other sales representatives and field colleagues.

What you will need to be successful:

• A business or technical degree, or completed training as a technician or technical business administrator, with 5 years of prior work experience.
• Strong experience in selling technical service agreements requiring consultation.
• A strong customer and service orientation, including excellent interpersonal skills.
• A high level of commitment and reliability.
• Target-focused with the ability to work at pace in a demanding, complex corporate organization.

If you live in a city, chances are we will give you a lift or help keep you moving every day.

Otis is the world's leading elevator and escalator manufacturing, installation, and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide—the industry's largest service portfolio.

You may recognize our products in some of the world's most famous landmarks, including the Eiffel Tower, Empire State Building, Burj Khalifa, and Petronas Twin Towers! We are 69,000 people strong, including engineers, digital technology experts, sales and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers across more than 200 countries and territories worldwide. We pride ourselves on being a diverse, global team with a legacy of innovation that continues to drive our high-performance culture.

Joining Otis means becoming part of an innovative, global industry leader with a resilient business model. You'll be part of a diverse, trusted, and caring community where your contributions, skills, and capabilities will grow working alongside the best and brightest, keeping us connected and at the forefront of our industry.

We offer opportunities, training, and resources to develop leadership and capabilities in Sales, Field Engineering, and Major Projects. Our Employee Scholar Program is a point of pride, sponsoring colleagues to pursue degrees or certifications.

Today, our focus is more than ever on people. As a global, people-powered company, we prioritize Safety, Ethics, and Quality in all we do, guided by our core values, our Three Absolutes. To learn more about our environmental, social, and governance (ESG) initiatives, click here.

Become part of Otis and help us #BuildWhatsNext!

Otis is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, age, or any other protected class by law. To request an accommodation for a disability or special need in completing an application, please contact us at [contact information].

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Required Experience

Senior IC