Senior Service Sales Engineer

Otis Elevator Co.; Dubai; On-site; USD 60,000 - 100,000; Full time

Job summary

Join a leading global company that is pivotal in the elevator and escalator industry, where your role will be crucial in supporting service sales operations. You'll manage customer relationships, develop sales strategies, and negotiate contracts, all while ensuring compliance with quality procedures and company policies. This position offers you the chance to thrive in a dynamic environment where innovation meets customer service excellence. Be part of a diverse team committed to maintaining the highest standards of safety, ethics, and quality, while you grow your career and contribute to a company that moves billions of people worldwide each day.

Benefits

Employee Scholar Program

Opportunities for Training

Diverse and Inclusive Workplace

Career Development Resources

Qualifications

• Minimum 5 years of experience in sales of technical products.
• Strong customer orientation with excellent communication skills.

Responsibilities

• Manage customer relationships and sales operations.
• Prepare estimates and negotiate maintenance contracts.
• Provide insights on performance and sales pipeline.

Skills

Customer Service Orientation

Sales Strategy Development

Interpersonal Skills

Presentation Skills

Negotiation Skills

Technical Product Knowledge

Education

Business or Technical Degree

Technical Training

Tools

MIS System

Sales Tools

Job description

Date Posted: 2025-03-12

Country: United Arab Emirates

Location: Otis L.L.C, 37th floor, The One Tower, Sheikh Zayed Road, Dubai, United Arab Emirates

Role Overview

The role holder is responsible for supporting the service sales operations including estimations, preparing maintenance contracts and negotiating contract renewals. The role holder maintains contracts database in the MIS system to ensure effective tracking of the sales pipeline. The role holder shall carry out his duties in accordance with the stipulated business policies and procedures.

On a typical day you will:

• Manage a portfolio of elevator units through maintaining good working relationships with existing customers
• Serve as primary contact for timely resolution of customer needs surrounding inquiries
• Develop build-on repair and modernization sales through networking, bids and tenders
• Develop your own sales strategy to achieve sales targets, ensuring profitability
• Use Otis’ sales tools to effectively track opportunities, pipeline, and forecast sales results
• Conduct sales negotiations and close deals, ensuring payment on time
• Collaborate with fellow team members, including other sales representatives and field colleagues
• Provide management information and insights on all dimensions of work area performance to facilitate discussion and decision making, both on a periodic basis and for ad-hoc management requests.
• Follow all relevant departmental policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner.
• Work under the guidance of the Manager – Service Sales
• Prepare estimates and issue quotations for additional repairs, upgrading of units and modernization.
• Liaise with clients to hunt new clients, negotiate maintenance contracts for non-Otis recoveries and modernization, ensuring all potential client risks are addressed under the renewal terms.
• Ensure critical actions on all contracts including “SPL - special contracts” are captured to minimize Otis – Entity’s contractual risk.
• Execute sales strategies to recover lost units, modernization and actively pursue clients to ensure unit recovery on favorable terms for Otis – Entity.
• Develop a strong relationship with clients by regularly engaging with key contacts and understanding their needs.
• Coordinate with the Aftermarket and Service Department to ensure that the terms and conditions of all maintenance/repair/modernization agreements are implemented.
• Assist the Finance Department with the timely collection of payments based on contracting agreements.
• Maintain and update the maintenance contracts database in the SMS system and provide periodic reports from this and other relevant sources to show the latest status of all contract activity.
• Execute sales operations with strict compliance to the quality procedures & ISO policies of the company.
• Define performance goals at the start of the year in discussion with the reporting manager and ensure that the goals are achieved during the course of the year.
• Identify the training and development requirements for self and agree on them with the reporting manager to ensure that the required trainings are arranged and attended.
• Strive to achieve the highest levels of proficiency on all competencies and skills required to perform the role.
• Keep abreast of professional developments, new techniques and current issues through continued education and professional growth.

What you will need to be successful

• You have a business or technical degree or have completed training as a technician or technical business administrator, with a minimum of 5 years' work experience
• You have some experience in the sale of technical products requiring customer consultation
• You have a strong customer and service orientation, including excellent interpersonal skills
• You have strong presentation, written, and verbal communication skills to effectively develop expectations and relationships with internal and external customers
• You are target focused, with the ability to work at pace in a demanding, complex, corporate organization
• Fluent written and spoken English essential.

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.

Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide, the industry's largest Service portfolio.

You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 69,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.

When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.

We provide opportunities, training, and resources that build leadership and capabilities in Sales, Field, Engineering, and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.

Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here.

Become a part of the Otis team and help us #Buildwhatsnext!

Otis is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at [e-mail].

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