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Front Office Manager
Resumo da oferta
A luxury hospitality brand in Fujairah is seeking a skilled Front Office Manager to oversee front office operations. This role demands strong leadership, exceptional customer service skills, and a solid understanding of hospitality standards. The ideal candidate will have experience managing a team in a luxury environment and will be responsible for ensuring exceptional guest experiences. Full-time position with no remote work available.
Qualificações
- Proven experience as a Front Office Manager in luxury hospitality.
- Strong leadership and team management skills.
- Excellent communication and interpersonal abilities.
- Advanced problem-solving and decision-making skills.
- Solid understanding of luxury hospitality standards.
- Financial management and budgeting expertise.
Responsabilidades
- Manage and supervise front office operations including reception and concierge.
- Ensure high standards of customer service and guest satisfaction.
- Develop strategies to improve operational efficiency.
- Train and motivate front office staff.
- Oversee guest check-in/out processes.
- Handle guest complaints professionally.
- Manage department budgets and performance.
- Collaborate with other departments for seamless experiences.
- Ensure compliance with safety and security protocols.
Conhecimentos
Formação académica
Ferramentas
We are seeking a highly skilled and guest-focused Front Office Manager to join our team. As the Front Office Manager you will be responsible for overseeing all front office operations ensuring exceptional guest experiences and leading a team of dedicated professionals in our luxury hospitality environment.
- Manage and supervise all front office operations including reception, concierge and guest services
- Ensure the highest standards of customer service and guest satisfaction
- Develop and implement strategies to improve operational efficiency and guest experience
- Train, mentor and motivate front office staff to maintain a high-performing team
- Oversee guest check-in and check-out processes ensuring smooth and efficient operations
- Handle guest complaints and concerns promptly and professionally
- Manage department budgets and financial performance
- Collaborate with other departments to ensure seamless guest experiences
- Implement and maintain standard operating procedures for the front office
- Stay updated on industry trends and implement innovative practices to enhance guest services
- Ensure compliance with all safety and security protocols
- Generate and analyze reports on key performance indicators
- Proven experience as a Front Office Manager in a luxury hospitality environment
- Strong leadership and team management skills
- Excellent communication and interpersonal abilities
- Advanced problem-solving and decision-making skills
- Proficiency in Property Management Systems (PMS) and Microsoft Office applications
- Solid understanding of luxury hospitality standards and best practices
- Financial management and budgeting expertise
- Highly organized with strong attention to detail
- Ability to work flexibly in a fast-paced environment
- Bachelor's degree in Hospitality Management or related field (preferred)
- Embrace the Fairmont brand promise and luxury in your role and in all your interactions
- Foster an inclusive environment where every individual feels valued and respected
No
Full-time
* O salário de referência é obtido com base em objetivos de salário para líderes de mercado de cada segmento de setor. Serve como orientação para ajudar os utilizadores Premium na avaliação de ofertas de emprego e na negociação de salários. O salário de referência não é indicado diretamente pela empresa e pode ser significativamente superior ou inferior.