Executive Assistant, Customer Experience Improvements

Amazon Middle East and North Africa FZ-LLC; Dubai; On-site; AED 120,000 - 160,000; Full time

Job summary

A leading global company in Dubai is seeking an exceptional Executive Assistant to support two Directors and a global team. The ideal candidate will have 5+ years of experience in senior leadership support and a strong ability to manage complex tasks independently. Responsibilities include scheduling meetings, space planning, and driving key team activities. This role requires effective communication skills and the ability to work across multiple time zones in a fast-paced environment.

Qualifications

• 5+ years of senior level leadership support experience.
• Experience with end-to-end project management.
• Experience handling administrative details independently.

Responsibilities

• Schedule review meetings with Directors, VP, and SVP offices.
• Act as a trusted business partner to Directors and the leadership team.
• Own space planning for UAE offices.
• Track and drive completion of key deliverables.
• Drive team activities like event planning and supply ordering.
• Work with the International team across several time zones.

Skills

Detail oriented

Effective communication

High ownership

Resourceful

High integrity and discretion

Tools

Microsoft Office

Job description

Amazon Customer Service is looking for an exceptional Executive Assistant who wants to work in a fast-paced, exciting, and growing team. We need someone who is bright and motivated, with a proven history of high performance and the ability to operate under pressure. This EA role will support two Directors, as well as a global team.

This role requires the ability to complete high volumes of complex tasks and projects quickly with little to no guidance. The most successful candidate must be able to earn trust quickly, be resourceful, have high ownership, ability to effectively communicate across all levels and roles, be detail oriented and raise the bar on being organized. A high level of integrity and discretion in handling confidential information and professionalism in dealing with senior executives inside and outside the company is a must.

The successful candidate must have a demonstrated ability to manage complex calendars, coordinate domestic as well as international travel, process expense reports, and act as a general liaison between team members and leadership. In this role, you will :

Key job responsibilities

• Work closely with Director, VP and SVP offices across Amazon to schedule review meetings.
• Act as a trusted business partner to Directors and the leadership team.
• Own space planning for UAE offices (team moves, new hire desk locations, lab creation, acquiring more space).
• Track and help drive completion of key deliverables and follow up on open items from staff meetings, Quarterly Business Reviews and other forums.
• Drive key team activities (such as event planning, global team meeting agendas, supply ordering)
• Work with our International team across several time zones.

BASIC QUALIFICATIONS

• Knowledge of Microsoft Office products and applications
• 5+ years of senior level leadership support experience
• Experience with end-to-end project management
• Experience handling administrative details independently, while exercising good judgment in keeping team members adequately informed

PREFERRED QUALIFICATIONS

• Experience leading process improvements
• Experience in a fast-paced, high-tech company
• Experience designing processes to maximize efficiency
• Experience with executive level calendar management
• Experience working with large global teams

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