Hostess jobs in United Arab Emirates

Hostess (Lobby Lounge) | Waldorf Astoria Dubai Palm Jumeirah

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Waldorf Astoria The Palm Palm Jumeirah Road Crescent East Dubai Aa01

A Hostess (Lobby Lounge) with Waldorf Astoria Hotels & Resorts is responsible for welcoming guests and managing the arrival experience within the hotel’s lobby lounge, ensuring refined service coordination and an exceptional first impression in a luxury setting.

• Follow the telephone and reservations standards as per standard operating procedures (SOP) and respond to bookings and all enquiries professionally
• Greet all guests according to luxury service standards and escort them to their allocated seating area, presenting menus as appropriate
• Introduce guests to the assigned service team member in accordance with SOP
• Manage seating arrangements to ensure smooth guest flow within the lobby lounge environment
• Ensure that the logbook is completed accurately after each service period, including guest preferences and service notes
• Maintain an immaculate and well‑presented hostess desk at all times
• Answer all telephone calls to the correct standards and handle guest enquiries and reservations efficiently and courteously
• Ensure the reservation system is kept up to date with all guest details, preferences, and special requests
• Coordinate daily bookings in line with the seating plan and lounge operations
• Ensure menus, promotional materials, and briefing information are prepared prior to each service period

Demonstrate thorough knowledge of lounge menus, beverage offerings, and signature experiences to respond confidently to guest enquiries.

• Comply with hotel licensing regulations as well as health, safety, and fire procedures
• Ensure adequate supplies of operational materials and maintain neat organization of the hostess station

• Previous guest service experience in a luxury hotel or high‑end restaurant environment
• A warm, gracious personality with a polished and professional appearance
• Strong interpersonal skills with the ability to anticipate guest needs and create a welcoming atmosphere
• Excellent communication skills and confidence in handling guest enquiries and reservations
• Strong organizational skills with attention to detail in managing reservations and seating flow
• Accountable, reliable, and able to remain composed in a fast‑paced environment
• A genuine commitment to delivering exceptional guest experiences
• Ability to work efficiently under pressure while maintaining luxury service standards

• Previous experience in a lobby lounge, afternoon tea service, or luxury beverage environment
• Familiarity with reservation management systems
• Previous international experience
• Passion for delivering exceptional levels of guest service

Waldorf Astoria provides guests the exceptional environment and the personalized attention of True Waldorf Service that creates a singular experience. If you understand the value of personalized attention and know how to treat even the most extraordinarily different experiences with the same rich level of customer service, you may just be the person we are looking for!