Front Office Agent (Fixed-Term Contract - 3 months)

AccorHotel; Fujairah City; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hotel chain in Fujairah City is seeking a dedicated Front Office Receptionist. You will welcome guests and provide high-standard service throughout their stay while creating memorable experiences. The ideal candidate has previous hotel reception experience and exceptional customer service skills. This is a full-time position with no remote work options.

Qualifications

• Previous hotel front office reception experience preferable.
• A friendly and positive can-do attitude who enjoys working in a team.
• Previous experience with Opera desirable but not essential.

Responsibilities

• Welcome guests and ensure efficient friendly service.
• Create personalized and memorable experiences for guests.
• Co-ordinate group arrivals and assist with activities.

Skills

Exceptional customer service skills

Excellent communication skills

Time management skills

Ability to work in a team

Professional telephone manner

Tools

Opera

Job description

• Welcome guests and ensure efficient friendly and professional service during check-in check-out and throughout their stay;
• Use your elevated emotional intelligence to create personalized and memorable experiences that will excite and delight guests;
• Provide high standard of service to all hotel guests with your luxury attitude specifically anticipating and proactively attending to guest requests and event/activity bookings;
• Co-Ordinate Group arrivals (including welcome) departures and check-ins and assist with activities during their stay;
• Ensure professionalism and accuracy with information and billing during arrival and departure.

Qualifications

YOUR EXPERIENCE AND SKILLS INCLUDE:

• Previous hotelfront office reception experience preferable
• Professional telephone manner and exceptional customer service skills
• Excellent communication interpersonal and time management skills
• A friendly and positive can-do attitude who enjoys working in a team
• Previous experience Opera desirable not essential

Additional Information

Diversity&Inclusionfor Accor means welcoming each and everyoneandrespecting their differences by giving priority only to qualities andskills in extending employment and development opportunities. Our ambition is toprovide meaningful employment a warm and welcoming culture excellentworking conditions and to promote the development ofall people including thosewith disabilities.

When applying do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.

Remote Work

No

Employment Type

Full-time