Resort Host

AccorHotel; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hospitality brand in Dubai seeks a Resort Host. The role involves creating memorable experiences for guests through exceptional service. You'll provide tailored recommendations, address inquiries, and liaise with various hotel departments. Ideal candidates will have at least 2 years of experience, outstanding communication skills, and proficiency in English. A hospitality background and flexibility in working hours are preferred.

Benefits

Comprehensive training programs

Opportunities for growth and development

Qualifications

• Minimum 2 years in a similar luxury hospitality role.
• Outstanding professional presentation and communication skills.
• Proficient in English; Russian is a plus.
• Flexible with working hours and can handle a fast-paced environment.

Responsibilities

• Provide a welcoming first impression and personalized service.
• Liaise with guests and assist with inquiries and complaints.
• Coordinate with departments to fulfill guest requests.
• Conduct courtesy calls and perform daily credit limit checks.

Skills

Guest service skills

Communication skills

Multitasking

Calm under pressure

Education

Hospitality diploma

Tools

Windows MS Office Suite

Opera PMS

Job description

Summary

The Resort Host is responsible for creating a positive first impression for guests by providing them with outstanding customer service throughout their stay. They greet guests offer personalized assistance provide information about the hotels amenities activities and services and ensure that all guest needs are met in a timely and professional manner. This role serves as a liaison between the guest and various hotel services ensuring that every guest experience is seamless and memorable by creating a welcoming atmosphere and anticipating guest needs from arrival to departure.

Responsibilities

• Demonstrates Banyan Trees brand service standards in all guest interactions.
• Escort guests and provide a brief orientation to the hotels facilities and services.
• Offer tailored recommendations based on guest preferences such as dining activities and spa services.
• Maintain open communication with guests ensuring all questions are answered and concerns addressed.
• Address guest inquiries or complaints in a timely professional manner and resolve any issues to the guests satisfaction.
• Liaise with other departments (Housekeeping Concierge Spa etc.) to ensure that any guest requests are fulfilled.
• Manage Accor enrolments and encourage guest enrolment to meet targets.
• Stay updated on all resort services amenities activities and promotions to offer accurate and up-to-date information to guests.
• Maintain knowledge of local attractions and events to share with guests.
• Conduct courtesy calls to in-house guests and maintain records.
• Perform daily credit limit checks for in-house guests.
• Stay updated on hotel information and local services including hours of operation promotions events and attractions.
• Perform any other duties or responsibilities as assigned by management to support the effective operation of the department and the broader goals of the property.

Qualifications

Experience

• 2 years minimum experience in a similar capacity within a luxury hospitality environment.
• Must possess outstanding Guest services skills professional presentation and sophisticated communication skills.
• Proficient in English language (verbal & written) Russian language proficiency is an asset.
• Must be able to handle a multitude of tasks in an intense ever-changing environment while remaining calm and collective.
• Must be flexible in terms of working hours.
• A hospitality diploma is an asset.
• Computer literacy in Windows MS Office Suite and Opera PMS systems is recommended.
• Must have the ability to handle cash effectively and accurately.

Additional Information

Why Join Us

We are dedicated to fostering your growth and success every step of the way. We understand the importance of providing you with the support training and leadership necessary to excel in your role. Thats why we offer comprehensive training and development programs tailored to sharpen your skills and elevate your expertise in the luxury hospitality sector. Your journey with us is not just about achieving your goals but also about continuously refining your capabilities and making meaningful contributions to our shared success

Remote Work

No

Employment Type

Full-time