Lux Resort Host & Guest Experience Expert

AccorHotels Middle East; Dubai; On-site; AED 25,000 - 35,000; Full time

Job summary

A luxury resort in Dubai is seeking a Resort Host to create a positive first impression for guests. The ideal candidate should have at least 2 years of experience in luxury hospitality and possess exceptional guest service skills. Responsibilities include greeting guests, providing information on amenities, and ensuring a seamless experience throughout their stay. Fluency in English is required, and knowledge of Russian is a plus. Training and development opportunities are provided to support your growth.

Benefits

Comprehensive training and development programs

Qualifications

• 2 years minimum experience in a similar role within luxury hospitality.
• Must possess outstanding guest services skills.
• Professional presentation and sophisticated communication skills required.
• Proficient in English (verbal & written).
• Ability to handle multiple tasks in an intense environment.
• Flexible in terms of working hours.
• Hospitality diploma is an asset.
• Computer literacy is recommended.
• Ability to handle cash effectively.

Responsibilities

• Demonstrate brand service standards in guest interactions.
• Escort guests and provide orientation to hotel facilities.
• Offer tailored recommendations based on guest preferences.
• Maintain open communication with guests.
• Address guest inquiries or complaints in a timely manner.
• Liaise with departments to fulfill guest requests.
• Manage Accor enrolments and encourage guest enrolment.
• Stay updated on resort services and local attractions.

Skills

Outstanding guest services skills

Professional presentation

Sophisticated communication skills

Proficiency in English

Russian language proficiency

Ability to handle multiple tasks

Flexibility in working hours

Computer literacy

Ability to handle cash accurately

Education

Hospitality diploma

Tools

Windows

MS Office Suite

Opera PMS systems

Job description

A luxury resort in Dubai is seeking a Resort Host to create a positive first impression for guests. The ideal candidate should have at least 2 years of experience in luxury hospitality and possess exceptional guest service skills. Responsibilities include greeting guests, providing information on amenities, and ensuring a seamless experience throughout their stay. Fluency in English is required, and knowledge of Russian is a plus. Training and development opportunities are provided to support your growth.