Front Office Manager

AccorHotel; Fujairah City; On-site; AED 120,000 - 150,000; Full time

Job summary

A luxury hospitality brand in Fujairah is seeking a skilled Front Office Manager to oversee front office operations. This role demands strong leadership, exceptional customer service skills, and a solid understanding of hospitality standards. The ideal candidate will have experience managing a team in a luxury environment and will be responsible for ensuring exceptional guest experiences. Full-time position with no remote work available.

Qualifications

• Proven experience as a Front Office Manager in luxury hospitality.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Advanced problem-solving and decision-making skills.
• Solid understanding of luxury hospitality standards.
• Financial management and budgeting expertise.

Responsibilities

• Manage and supervise front office operations including reception and concierge.
• Ensure high standards of customer service and guest satisfaction.
• Develop strategies to improve operational efficiency.
• Train and motivate front office staff.
• Oversee guest check-in/out processes.
• Handle guest complaints professionally.
• Manage department budgets and performance.
• Collaborate with other departments for seamless experiences.
• Ensure compliance with safety and security protocols.

Skills

Leadership

Customer Service

Communication

Problem-solving

Organizational Skills

Education

Bachelor's degree in Hospitality Management

Tools

Property Management Systems (PMS)

Microsoft Office

Job description

We are seeking a highly skilled and guest-focused Front Office Manager to join our team. As the Front Office Manager you will be responsible for overseeing all front office operations ensuring exceptional guest experiences and leading a team of dedicated professionals in our luxury hospitality environment.

• Manage and supervise all front office operations including reception, concierge and guest services
• Ensure the highest standards of customer service and guest satisfaction
• Develop and implement strategies to improve operational efficiency and guest experience
• Train, mentor and motivate front office staff to maintain a high-performing team
• Oversee guest check-in and check-out processes ensuring smooth and efficient operations
• Handle guest complaints and concerns promptly and professionally
• Manage department budgets and financial performance
• Collaborate with other departments to ensure seamless guest experiences
• Implement and maintain standard operating procedures for the front office
• Stay updated on industry trends and implement innovative practices to enhance guest services
• Ensure compliance with all safety and security protocols
• Generate and analyze reports on key performance indicators

Qualifications

• Proven experience as a Front Office Manager in a luxury hospitality environment
• Strong leadership and team management skills
• Excellent communication and interpersonal abilities
• Advanced problem-solving and decision-making skills
• Proficiency in Property Management Systems (PMS) and Microsoft Office applications
• Solid understanding of luxury hospitality standards and best practices
• Financial management and budgeting expertise
• Highly organized with strong attention to detail
• Ability to work flexibly in a fast-paced environment
• Bachelor's degree in Hospitality Management or related field (preferred)
• Embrace the Fairmont brand promise and luxury in your role and in all your interactions
• Foster an inclusive environment where every individual feels valued and respected

Remote Work

No

Employment Type

Full-time