Retail Store Manager jobs in South Africa

Our client, a prominent national market leader in the Retail Industry, and one of the fastest-growing pharmaceutical retail groups with operations in South Africa, Botswana and Namibia, is currently looking to employ a young, dynamic and experienced Store Manager to their Gqeberha based team.

5 years’ experience in Retail Store Management is required.

An awesome career opportunity with a popular and leading brand.

• Matric / Grade 12.
• Diploma or Degree in Retail Management, Business Management, or relevant commercial qualification (advantageous).
• Minimum of 5 years’ experience in Retail Store Management.
• Experience with SAP / Unisolv / Qlikview / Kronos will be an advantage.
• Strong leadership, financial management, and people management skills.
• Excellent customer service orientation and ability to drive sales.
• Proficiency in MS Office (Word, Excel, PowerPoint, Outlook).

• Assist with budget preparation and management within the store.
• Allocate store funds and define financial objectives.
• Maintain financial and statistical records.
• Oversee all banking functions and ensure effective cash management.
• Optimise store profitability and control expenses within budget.

• Manage all aspects of store inventory, including ordering, monitoring, and reporting.
• Conduct and oversee bi-annual stock takes.
• Control shrinkage and ensure correct stock levels.
• Investigate and resolve negative GP values and dormant stock issues.
• Ensure stock in storage locations balances with system records.
• Monitor goods in transit and out-of-stock levels daily.

• Ensure the store achieves sales targets across all departments.
• Coordinate and implement promotional activities.
• Monitor competitor activity and market trends.
• Maintain outstanding store condition and visual merchandising standards.
• Plan and implement store layout to maximise sales and customer experience.

• Deliver above-expectation customer service at all times.
• Resolve customer queries and complaints efficiently.
• Ensure loyalty programmes and customer request systems are actioned.
• Drive new loyalty signups continuously.

• Lead, train, mentor, and develop the store workforce.
• Manage performance reviews, personal development plans, and succession planning.
• Oversee scheduling, staffing, and HR administration (leave, hours, payroll inputs).
• Manage and utilise workforce management systems effectively.
• Build and maintain strong employee relations.

• Ensure housekeeping, safety, and hygiene standards are maintained.
• Adhere to policies, SOPs, and company regulations.
• Ensure compliance with health and safety requirements.
• Uphold professional appearance and conduct at all times.

Please be advised that if you do not receive a response within two weeks of applying, you may consider your application unsuccessful.