Assistant Store Manager

Boardroom Appointments; Noord-Kaap; On-site; ZAR 150,000 - 220,000; Full time

Job summary

A retail management company in South Africa is looking for an experienced retail supervisor to assist in managing store operations. This includes supporting the Store Manager with daily activities, overseeing inventory, and leading a team to ensure high standards of customer service. The ideal candidate will have a minimum of 3 years in a supervisory role with knowledge of food retail operations. This position offers an opportunity to enhance leadership skills while ensuring compliance with health and safety protocols in a dynamic environment.

Qualifications

• Minimum of 3 years experience in retail supervisory or assistant management role.
• Strong understanding of retail operations and food distribution processes.
• Awareness of health & safety regulations in the food retail environment.
• Demonstrated ability to assist in leading a team and managing staff.
• Customer service focus and problem-solving abilities.
• Awareness of health and safety regulations in food retail, especially meat handling.

Responsibilities

• Assist the Store Manager in day-to-day operations including inventory control.
• Support in driving sales through excellent customer service.
• Help supervise and motivate store employees and assist with training.
• Staff Supervision: help supervise and motivate staff, assist with recruitment, training, and performance management.
• Health & Safety Compliance: ensure HACCP standards and food safety protocols are followed.
• Financial Assistance: track sales, manage cash handling, reconcile and analyze sales data.
• Supplier & Franchise Coordination: maintain relationships with suppliers and follow franchise guidelines.
• Customer Issue Resolution: resolve complaints and queries promptly.

Skills

Customer service

Leadership skills

Communication

Problem-solving

Computer skills

Health & Safety

Computer Skills

Education

Diploma or certificate in Retail Management or related field

Tools

Point-of-sale systems

Stock management software

Microsoft Office

Job description

• A diploma or certificate in Retail Management, Business, or a related field is beneficial.
• Certifications related to food safety or retail operations will be a plus.

Requirements:

• Experience: Minimum of 3 years experience in a retail supervisory or assistant management role, preferably within the butchery, wholesale, or food distribution sectors.
• Knowledge: Strong understanding of retail operations, food products, and wholesale distribution processes. Familiarity with franchise operations is an advantage.
• Leadership Skills: Demonstrated ability to assist in leading a team. Strong communication, problem-solving, and interpersonal skills.
• Customer Service: A passion for customer service and the ability to assist in maintaining high service standards.
• Health & Safety Knowledge: Awareness of health and safety regulations in the food retail environment, especially related to meat handling.
• Computer Skills: Competence in point-of-sale systems, stock management software, and Microsoft Office.

Responsibilities:

• Support Store Operations: Assist the Store Manager in managing day-to-day store operations, including opening/closing, inventory control, and staff scheduling.
• Sales & Customer Service: Support in driving sales by delivering excellent customer service, assisting in managing promotions, and ensuring products are displayed and priced correctly.
• Inventory Management: Monitor stock levels, conduct stock counts, and oversee ordering processes to minimise shrinkage and wastage. Support in maintaining accurate records of stock movement.
• Staff Supervision: Help supervise and motivate store employees, including sales andoperational staff. Assist with recruitment, training, and performance management as needed.
• Health & Safety Compliance: Ensure that health and safety standards, as well as food safety and hygiene protocols, are adhered to. Help enforce HACCP standards within the store.
• Financial Assistance: Support in tracking sales performance, helping with cash handling, reconciliation, and expense management. Assist in analysing sales figures to identify areas for improvement.
• Supplier & Franchise Coordination: Collaborate with the Store Manager to maintain strong relationships with suppliers and ensure franchise guidelines are followed. Support in managing orders and deliveries.
• Customer Issue Resolution: Assist in resolving customer complaints and queries in a timely and professional manner.