It Support jobs in United States
Mid-Level It Support Engineer (Field Technician)
Schlemmer
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The Legends Agency
Mid-Level It Support Engineer (Field Technician)
Job summary
A client-focused IT service provider in Durban is seeking a Junior–Mid Level IT Support Engineer (Field Technician) with 3–5+ years’ experience. In this role, you will be the first point of contact for clients, providing both remote and onsite support. The ideal candidate will have strong Windows OS knowledge and good communication skills, thrive under pressure, and be proactive in solving technical issues. Apply now to join our dynamic team.
Qualifications
- 3–5+ years' experience in IT support (desktop and field-based).
- Strong Windows desktop OS knowledge (Windows).
- Networking knowledge including VPN and wireless.
Responsibilities
- Respond to and resolve client support calls quickly and effectively.
- Provide both remote and onsite technical support.
- Communicate clearly with clients and colleagues.
Skills
Tools
Are you a problem-solver with a passion for IT support and client service? Our client is looking for a Junior–Mid Level IT Support Engineer (Field Technician) with 3–5+ years' experience. In this role, you'll be the first point of contact for clients — handling logged calls, troubleshooting issues, and providing both remote and onsite support. This position is all about service excellence: clear communication, quick resolution, and maintaining strong client relationships. If you thrive under pressure, enjoy solving technical challenges, and can keep your cool in stressful situations, this is the perfect role for you.
- Respond to and resolve client support calls quickly and effectively, keeping clients and management updated
- Provide both remote and onsite technical support in a professional and friendly manner
- Communicate clearly with clients and colleagues, even in high-pressure situations
- Share knowledge, collaborate with the team, and contribute to continuous improvement
- Work occasional "after-hours" shifts when required
- Identify opportunities to improve productivity and deliver added value to clients
- 3–5+ years' experience in IT support (desktop and field-based)
- Strong Windows desktop OS knowledge (Windows)
- Beneficial: Windows Server, RAID, Active Directory, and server hardware knowledge
- Networking knowledge (managed switches, fibre, VPN, wireless; Ubiquiti and Ruijie beneficial)
- Proficiency with Microsoft (Admin, Email, OneDrive, SharePoint)
- Experience with Microsoft Office applications
- Knowledge of PBX solutions (beneficial)
- Strong communication skills, able to explain technical issues in layman's terms
- Experience with call logging systems, excellent time management, and strong problem-solving ability
- Ability to work independently as well as part of a team
- Proactive IT support engineer ready to take on a client-facing field role
Apply now!
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.