Store Manager

The Foschini Group; Knysna; On-site; ZAR 400 000 - 500 000; Full time

Job summary

A leading retail company in Knysna is looking for a Store Manager to drive turnover and ensure the achievement of sales targets. The ideal candidate will have at least 3 years of retail experience, including a minimum of 1 year in a leadership role. Responsibilities include managing staff recruitment, executing merchandising standards, and ensuring customer satisfaction. This role demands strong customer service skills and the ability to lead effectively in a retail environment.

Qualifications

• Minimum 3 years retail experience with at least 1 year in a leadership position.

Responsibilities

• Drive turnover to achieve targets.
• Control expenses and manage stock losses.
• Oversee staff recruitment and development.
• Execute merchandising standards and ensure customer satisfaction.

Skills

Builds Customer Loyalty

Customer Service Delivery

Customer Value Management

Customer-Focused Approach

Effectively Presents Solutions

Initiates Compelling Sales Conversations

Negotiation & Selling

Leadership

Education

Matric certificate

Job description

Responsibilities

• Driving turnover to ensure the achievement of targets
• Controlling expenses
• Managing stock losses to ensure shrinkage is in line with the Company standard
• People management, including recruitment, development of staff, employee relations, performance management
• Executing in-store merchandising strategy and standards
• Ensuring customer satisfaction by executing our customer service strategy and fulfilling the demands of our customers

Qualifications & Experience

• A matric certificate.
• Minimum 3 years retail experience with a minimum of 1 year store leadership experience.

Skills

• Builds Customer Loyalty
• Customer Service Delivery
• Customer Value Management
• Customer-Focused Approach
• Effectively Presents Solutions
• Initiates Compelling Sales Conversations
• Knows the Buying Influences
• Leverages Digital Communications with Customers
• Manages Resistance
• Managing the Sales Process
• Navigates Customer Challenges
• Negotiation & Selling
• Planning & Organizing
• Policy & procedures
• Strategic Sales Planning
• Leadership

Behaviors

• Action Oriented - readily takes on new challenges and opportunities with a sense of urgency and eagerness
• Builds Networks - establishes and nurtures internal and external relationships in order to create robust, and mutually beneficial, partnerships
• Customer Focus - understands, anticipates, and meets the needs and expectations of customers
• Directs work - effectively plans, organises and directs the activities of individuals or teams to achieve desired outcomes
• Drives Engagement - inspires, motivates and empowers individuals to go above and beyond for the benefit of the team and the organisation
• Ensures Accountability - takes accountability and ensures others are held to account on agreed upon performance targets
• Optimizes Work Processes - assesses and improves the efficiency, effectiveness, and quality of various work processes
• Values differences - recognises, respects, and appreciates the diverse values, beliefs, and perspectives of others

Preference will be given, but not limited to candidates from designated groups in terms of the Employment Equity Act.