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Customer Support Representative
Job summary
A growing UK eCommerce company based in Cape Town is seeking a Customer Service Representative to enhance customer satisfaction. This office-based role requires strong customer service skills, with responsibilities including call handling and issue resolution. Successful candidates will have a Grade 12 qualification, 3+ years in customer service, and the ability to work UK hours. Join a culture focused on exceptional service and employee satisfaction with opportunities for growth and a performance-based bonus.
Benefits
Qualifications
- 3+ years of customer service experience, preferably in eCommerce or product-based environments.
- Solid CRM knowledge, strong experience valued.
- Willingness to work UK hours from Cape Town.
Responsibilities
- Attending to calls, emails and webchats to answer queries.
- Managing order issues, including redirection and returns.
- Providing stock availability and product information.
Skills
Education
Tools
Big Bay, CPT | Office-based | Permanent
UK business hours
R15,000/month gross + discretionary bonus
Bring your customer service skills to a growing UK business – right from the shores of Cape Town.
We're hiring a Customer Service Representative to support a fast-growing UK-based eCommerce company specialising in LED lighting. This isn’t just a support role – it’s a chance to join a business where getting things right the first time is a company-wide obsession.
If you're sharp on the phone, quick with systems and thrive on solving problems before the customer even realises they had one – keep reading.
- Attending to calls, emails and webchats to answer queries
- Order issues: parcel redirection; missing items; returns
- Stock availability and product questions/explanations
- A focus on “right first time” service – it’s how the business stands out
- Liaie with the UK team and learn system to help improve process as you grow within the role
- Grade 12 Qualification
- 3+ years of customer service experience, preferably in eCommerce or product-based environments
- Solid CRM knowledge – ideally Freshdesk or Brightpearl, but any strong CRM experience is valued
- A cool head, great written and spoken English
- Confidence to own a customer issue from start to finish
- Friendly, can-do attitude with ability to multi-task
- Customer-centric
- Attention to detail, including ability to calculate pricing, which incl discounts & Vat
- Willingness to work UK hours from Cape Town
- Liaie with the UK team and learn system to help improve process as you grow within the role
- Stability + growth – Join a Cape Town office with big plans for growth, and be part of the foundational team.
- Strong culture – You’ll be working with people who take pride in showing up, helping others, and doing things properly.
- Clear purpose – No chasing KPIs for the sake of it. Just great support, done right.
- Rewarding work – Your performance and the company’s success contribute to a discretionary bonus.
- Healthy you – The team is working on introducing a private medical aid benefit for added peace of mind.
Ready to join a company that doesn’t just sell products, but stands out through exceptional service and employee satisfaction?
Apply now and let’s chat!
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.