Customer Support Representative

The Vocation Station; Wes-Kaap; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A growing UK eCommerce company based in Cape Town is seeking a Customer Service Representative to enhance customer satisfaction. This office-based role requires strong customer service skills, with responsibilities including call handling and issue resolution. Successful candidates will have a Grade 12 qualification, 3+ years in customer service, and the ability to work UK hours. Join a culture focused on exceptional service and employee satisfaction with opportunities for growth and a performance-based bonus.

Benefits

Discretionary bonus

Private medical aid benefit in progress

Growth opportunities

Strong team culture

Qualifications

• 3+ years of customer service experience, preferably in eCommerce or product-based environments.
• Solid CRM knowledge, strong experience valued.
• Willingness to work UK hours from Cape Town.

Responsibilities

• Attending to calls, emails and webchats to answer queries.
• Managing order issues, including redirection and returns.
• Providing stock availability and product information.

Skills

Customer service skills

Problem-solving

Written and spoken English

Attention to detail

Multi-tasking

Customer-centric attitude

Education

Grade 12 Qualification

Tools

Freshdesk

Brightpearl

Job description

Overview

Big Bay, CPT | Office-based | Permanent
UK business hours
R15,000/month gross + discretionary bonus
Bring your customer service skills to a growing UK business – right from the shores of Cape Town.

We're hiring a Customer Service Representative to support a fast-growing UK-based eCommerce company specialising in LED lighting. This isn’t just a support role – it’s a chance to join a business where getting things right the first time is a company-wide obsession.

If you're sharp on the phone, quick with systems and thrive on solving problems before the customer even realises they had one – keep reading.

Responsibilities

• Attending to calls, emails and webchats to answer queries
• Order issues: parcel redirection; missing items; returns
• Stock availability and product questions/explanations
• A focus on “right first time” service – it’s how the business stands out
• Liaie with the UK team and learn system to help improve process as you grow within the role

Requirements / Qualifications

• Grade 12 Qualification
• 3+ years of customer service experience, preferably in eCommerce or product-based environments
• Solid CRM knowledge – ideally Freshdesk or Brightpearl, but any strong CRM experience is valued
• A cool head, great written and spoken English
• Confidence to own a customer issue from start to finish
• Friendly, can-do attitude with ability to multi-task
• Customer-centric
• Attention to detail, including ability to calculate pricing, which incl discounts & Vat
• Willingness to work UK hours from Cape Town

What you’ll do

• Liaie with the UK team and learn system to help improve process as you grow within the role

What’s in it for you?

• Stability + growth – Join a Cape Town office with big plans for growth, and be part of the foundational team.
• Strong culture – You’ll be working with people who take pride in showing up, helping others, and doing things properly.
• Clear purpose – No chasing KPIs for the sake of it. Just great support, done right.
• Rewarding work – Your performance and the company’s success contribute to a discretionary bonus.
• Healthy you – The team is working on introducing a private medical aid benefit for added peace of mind.

Ready to join a company that doesn’t just sell products, but stands out through exceptional service and employee satisfaction?

Apply now and let’s chat!