2 798

Internal Sales jobs in United States

Contact Center Manager

Recruitment Matters Africa Pvt Ltd

Midrand
On-site
ZAR 200,000 - 300,000
30+ days ago
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Senior Sales Exec / BDM

Telebest

Johannesburg
On-site
ZAR 500,000 - 700,000
30+ days ago

Customer Success Manager, Portuguese Speaking

Spgi Uk External Profit Company

Cape Town
On-site
ZAR 500,000 - 650,000
30+ days ago

Strategic Key Account Manager, Poultry & Nutrition Solutions

Prostaff Holdings

Johannesburg
On-site
ZAR 400,000 - 600,000
30 days ago

Key Account Manager - Brining Applications Into The Poultry Processing Industry

Prostaff Holdings

Johannesburg
On-site
ZAR 400,000 - 600,000
30 days ago
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Vehicle Sales Executive

Sydsen

Durban
On-site
ZAR 300,000 - 400,000
30 days ago

Vehicle Sales Executive - New & Pre-Owned with Commission

Sydsen

Durban
On-site
ZAR 300,000 - 400,000
30 days ago

Key Account Manager Poultry National

The Focus Group

Sandton
On-site
ZAR 600,000 - 800,000
30 days ago
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Vehicle Parts Sales Executive

First Degree Recruitment

Johannesburg
On-site
ZAR 300,000 - 400,000
30 days ago

Sales Executive

RecruiTech Ltd

Randburg
On-site
ZAR 300,000 - 400,000
30 days ago

Group Marketing Manager (Motor Retail) (CPT/JHB)

DataFin

Cape Town
On-site
ZAR 600,000 - 800,000
30 days ago

Key Account Manager - Drugstores

Kimberly Clark

Dihlabeng Local Municipality
Remote
ZAR 200,000 - 300,000
30 days ago

Private Wealth Growth & Relationships Manager

Absa Group

Pretoria
On-site
ZAR 200,000 - 300,000
30 days ago

SPA Brands Sales Consultant

MF Spa & Beauty Placements

Midrand
On-site
ZAR 300,000 - 400,000
30 days ago

Branch Host - Umlazi

Sanlam Limited

Umlazi
On-site
ZAR 50,000 - 200,000
30 days ago

Branch Host - Umlazi

Sanlam

Durban
On-site
ZAR 50,000 - 200,000
30 days ago

Institutional Sales Manager (Poland/CIS)

Binance

South Africa
Remote
ZAR 1,030,000 - 1,546,000
30 days ago

Channel Key Account Manager

Milton Resourcing

Midrand
On-site
ZAR 300,000 - 400,000
30+ days ago

Hybrid Sales Consultant - Jeffrey's Bay

Fidelity Services Group

Oos-Kaap
On-site
ZAR 200,000 - 300,000
30+ days ago

Account Manager

Harrison Scott Associates

Noordwes
On-site
ZAR 200,000 - 300,000
30+ days ago

Operations Manager (Contact Centre Manager)

Teleperformance

Cape Town
On-site
ZAR 800,000 - 1,000,000
30+ days ago

Remote Healthcare Growth & Account Manager

Activate Talent

South Africa
Remote
ZAR 200,000 - 300,000
30+ days ago

Senior Spare Parts Sales Manager - Truck & Trailer

Emporium Human Capital

Alberton
On-site
ZAR 200,000 - 300,000
30+ days ago

Remote Account Executive — High Earning, Uncapped Commission

DevFinders

Ntabozuko
On-site
ZAR 200,000 - 300,000
30+ days ago

Account Executive

DevFinders

Ntabozuko
On-site
ZAR 200,000 - 300,000
30+ days ago
Contact Center Manager
Recruitment Matters Africa Pvt Ltd
Midrand
On-site
ZAR 200 000 - 300 000
Full time
30+ days ago

Job summary

A leading recruitment agency in Midrand is looking for a results-driven Call Center Manager to lead customer support operations. The successful candidate will manage a team of supervisors and agents, ensuring service excellence and operational efficiency. A Bachelor's degree and 5+ years in call center management are required, along with strong leadership skills.

Qualifications

  • Minimum of 5 years in a call center or customer service environment with at least 2 years in a managerial role.
  • Proven experience in managing large teams and high-volume customer operations.
  • Strong analytical skills with the ability to interpret performance data.
  • Excellent communication, leadership, and conflict-resolution skills.

Responsibilities

  • Lead and develop a team of call center supervisors and customer service agents.
  • Monitor and manage daily call center operations including call flow and customer satisfaction metrics.
  • Ensure adherence to internal policies and global service standards.
  • Analyze call center metrics and generate actionable insights.

Skills

Team Leadership
Operational Management
Customer Experience
Performance Monitoring
Resource Planning
Process Improvement
Compliance & Quality Assurance
Technology & Tools
Cross-Functional Coordination

Education

Bachelor's degree in Business Administration or related field

Tools

CRM systems
Workforce management tools
Job description

Our client is seeking a results-driven and customer-focused Call Center Manager to lead and optimize our customer support operations. The successful candidate will oversee daily activities in a fast-paced call center environment ensuring service excellence operational efficiency and a culture of continuous improvement.

Responsibilities
  • Team Leadership: Lead, mentor and develop a team of call center supervisors and customer service agents to meet performance and quality standards.
  • Operational Management: Monitor and manage daily call center operations including call flow, response times, case resolution and customer satisfaction metrics.
  • Customer Experience: Ensure the delivery of high-quality service that aligns with customer expectations and company standards with a strong focus on first-contact resolution and customer retention.
  • Performance Monitoring: Analyze call center metrics (AHT, FCR, CSAT, NPS, etc.) and generate actionable insights to improve productivity and customer outcomes.
  • Resource Planning: Forecast call volumes and plan staff schedules to meet service-level agreements (SLAs), manage peak periods and minimize downtime.
  • Process Improvement: Identify and implement process improvements to enhance operational efficiency, including automation, call deflection strategies and knowledge management.
  • Compliance & Quality Assurance: Ensure adherence to internal policies, regulatory requirements and global service standards. Conduct regular audits and manage quality control programs.
  • Technology & Tools: Collaborate with IT and CX teams to leverage CRM systems, telephony platforms and other tools to enhance service delivery and reporting capabilities.
  • Cross-Functional Coordination: Work closely with logistics, sales and back-office functions to resolve service issues and improve end-to-end customer journeys.
Qualifications
  • Bachelors degree in Business Administration, Communications or a related field.
  • Minimum of 5 years in a call center or customer service environment with at least 2 years in a managerial role.
  • Proven experience in managing large teams and high-volume customer operations.
  • Strong analytical skills with the ability to interpret performance data and implement improvement strategies.
  • Familiarity with CRM systems, workforce management tools and customer satisfaction metrics.
  • Excellent communication, leadership and conflict-resolution skills.
  • Experience in logistics, supply chain or transportation industry is highly desirable.
  • Ability to thrive in a dynamic, deadline-driven environment.
Key Skills
  • Children Activity
  • Feed
  • ASP.NET
  • Corporate Strategy
  • Health And Safety Management
Details
  • Employment Type: Full-time
  • Experience: years
  • Vacancy: 1

* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.