Internal Sales jobs in South Africa
Customer Success & Sales Manager
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Customer Success & Sales Manager
Job summary
A leading digital agency in Johannesburg is seeking a Customer Success and Sales Manager to drive client relationships and sales efforts. This hybrid role allows for a blend of acquiring new clients and managing existing accounts, focusing on user-centric solutions. The ideal candidate will have over 3 years in SaaS environments, exceptional communication skills, and a proactive approach to customer advocacy.
Qualifications
- 3+ years’ experience in SaaS customer success, sales, or hybrid roles.
- Excellent written and verbal communication skills.
- Strong consultative, empathetic approach to sales and support.
Responsibilities
- Own and manage customer onboarding.
- Build and maintain trusted relationships with clients.
- Conduct regular check-ins and training sessions.
- Manage the full sales cycle from outreach to closing.
- Develop strategies to target key segments.
Skills
Tools
An award-winning digital agency that designs and develops user-centric mobile and web applications for clients across diverse industries is seeking a driven Customer Success and Sales Manager to join their expanding team. If you are a dynamic professional who thrives at the intersection of relationship-building, consultative sales, and customer advocacy, this opportunity is for you. This hybrid role allows you to both acquire new clients and ensure their long-term success, while collaborating with diverse teams to deliver world-class solutions that make a meaningful impact.
- 3+ years’ experience in SaaS customer success, sales, or hybrid roles
- Excellent written and verbal communication skills.
- Strong consultative, empathetic approach to sales and support.
- Proficiency with CRM and communication tools (e.g., HubSpot, Intercom, Slack).
- Highly organised, proactive, and self-motivated.
- Ability to simplify technical concepts for non-technical users.
Customer Success
- Own and manage customer onboarding, ensuring a seamless start.
- Build and maintain trusted relationships with SMB and mid-market clients.
- Proactively monitor usage and identify upsell opportunities.
- Conduct regular check-ins, QBRs, and training sessions.
- Collaborate with product/support teams to resolve issues quickly.
- Gather feedback and advocate for customer needs in the roadmap.
Sales
- Qualify inbound leads and conduct discovery calls.
- Manage the full sales cycle from outreach to closing.
- Develop outbound strategies to target key segments.
- Track pipeline, conversion, and sales performance metrics.
- Refine sales materials, pitch decks, and templates.
- Partner with marketing to convert campaigns into revenue.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.