Customer Experience Specialist - Financial Services

Teleperformance; Cape Town; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A leading customer service company is seeking Customer Service Agents in Cape Town. The role involves providing exceptional customer care, resolving complaints, and ensuring customer satisfaction. Applicants must have 6-12 months of experience in a similar environment, preferably within the financial services sector. A Matric or equivalent qualification is essential. The company offers benefits such as a transport allowance and medical insurance. The work environment is fast-paced with a strong focus on customer-centric values.

Benefits

Transport allowance

Medical Insurance

Provident fund

Qualifications

• Minimum of 6-12 months experience in a BPO environment.
• Experience in the Financial Service Industry or similar.
• Proven experience delivering excellent customer services.

Responsibilities

• Provide first-class service through various channels.
• Resolve customer complaints and take ownership.
• Identify customer requirements and deliver solutions.

Skills

Excellent communicator (written and oral)

Self-Motivated

Passionate about learning

Target Driven

Polite, co-operative and a friendly manner

Professional and welcoming

Strong customer focus

Excellent verbal communication skills

Computer literacy

Strong negotiation skills

Education

Matric or equivalent

Job description

A leading customer service company is seeking Customer Service Agents in Cape Town. The role involves providing exceptional customer care, resolving complaints, and ensuring customer satisfaction. Applicants must have 6-12 months of experience in a similar environment, preferably within the financial services sector. A Matric or equivalent qualification is essential. The company offers benefits such as a transport allowance and medical insurance. The work environment is fast-paced with a strong focus on customer-centric values.