Customer Experience Specialist - Financial Services

Teleperformance; Gqeberha; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A leading BPO company in Gqeberha is seeking a Customer Service Agent. The role involves providing exceptional customer care and ensuring client satisfaction through various communication channels. Candidates should have a strong customer focus, at least 6-12 months of relevant experience, and the ability to resolve customer queries effectively. The position offers benefits such as medical insurance and transport allowance in a dynamic, fast-paced environment.

Benefits

Transport allowance

Medical Insurance

Provident fund

Qualifications

• Minimum of 6-12 months experience in a service/Insurance driven BPO environment.
• Experience in the Financial Services Industry or a similar regulated industry.
• Proven experience in delivering excellent customer services.

Responsibilities

• Provides first-class service through various channels (voice, chat, email, social media).
• Resolves customer complaints by taking ownership and providing solutions.
• Uses customer experience skills to deal with queries effectively.

Skills

Excellent communicator (written and oral)

Self-motivated

Strong customer focus

Computer literacy

Negotiation skills

Education

Matric or equivalent

Job description

A leading BPO company in Gqeberha is seeking a Customer Service Agent. The role involves providing exceptional customer care and ensuring client satisfaction through various communication channels. Candidates should have a strong customer focus, at least 6-12 months of relevant experience, and the ability to resolve customer queries effectively. The position offers benefits such as medical insurance and transport allowance in a dynamic, fast-paced environment.