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Customer Advisor
Zusammenfassung
A customer service company is seeking a Customer Advisor to achieve KPI targets and ensure excellent customer experiences. Responsibilities include managing complaints, mentoring team members, and data entry. This full-time role is based in South Africa, and the contract is fixed term.
Aufgaben
- Achieve customer and client KPI targets.
- Deliver excellent customer experience.
- Respond to all customer contacts through available channels.
- Accurately capture data on relevant systems.
- Support the Team Leader by mentoring team members.
Ensures that customer issues andconcerns are answered efficientlyand effectively. More experienced Advisors may coach others and support the resolutionof escalated complaints inaccordance withbusiness, policy and legal requirements.
Job title:
Customer Advisor
To achieve customer and client KPI targets in relation to allcontacts receivedvia multiple channels working within the requirements of data protection legislation
To deliver an excellent customer experience by providing a customer-focused, right first-time service, managing any customer complaints to a satisfactory conclusion..
To respond to all contacts from both internal & external customers made via all the available channel
To accurately capture data and enter it on to the relevant systems
More experienced Advisors will support the Team Leader bymentoring and supporting team members to improve customer satisfaction andefficiency metrics within the business area
South Africa
Full time
Fixed Term (Fixed Term)
* Der Gehaltsbenchmark wird auf Basis der Zielgehälter bei führenden Unternehmen in der jeweiligen Branche ermittelt und dient Premium-Nutzer:innen als Richtlinie zur Bewertung offener Positionen und als Orientierungshilfe bei Gehaltsverhandlungen. Der Gehaltsbenchmark wird nicht direkt vom Unternehmen angegeben. Er kann deutlich über bzw. unter diesem Wert liegen.