Customer Service Consultant (Customer Care)

Hollywoodbets; Durban; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A leading betting company in Durban is looking for 25 Customer Service Consultants to provide seamless customer care. The ideal candidate must have at least 6 months of contact centre experience and demonstrate exceptional communication skills. Join a vibrant team and help enhance customer experiences while achieving personal development within the role. Apply now to be part of this exciting opportunity.

Qualifications

• 6 months of experience in a Contact Centre environment.
• Exceptional written communication skills with strong command of English.
• Demonstrated problem-solving and people management skills.

Responsibilities

• Ensure effective resolution of customer queries across various platforms.
• Adhere to company policies and regulatory requirements during interactions.
• Achieve and maintain quality assurance targets.

Skills

Contact Centre experience

Customer service Experience

Strong written communication skills

Attention to detail

Problem-solving skills

Job description

Responsibilities

Being a part of the Hollywoodbets Purple Team is an opportunity to become part of one of South Africa’s biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom. Our talented Team is on a mission to increase our global footprint, ready to take on any challenge because at Hollywoodbets, not even the sky is the limit. Join our Team and let’s reach for the stars.

We have amazing opportunities for 25 Customer Service Consultant (Customer Care) roles to be based in Umhlanga. Do you think you have what it takes to be our newest Purple Star?

The position will be responsible for the overall seamless customer care experience and ensuring that queries and complaints are dealt with timeously and efficiently on all customer interaction platforms which may include transactional support.

With Hollywoodbets You Will

• Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
• Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
• Grow with our development plans and culture that allows you to further your career.

You Bring

• 6 months Contact Centre experience.
• Customer service Experience

A Bonus To Have

• Betting Knowledge.

What You’ll Do For The Brand

• Effective resolution of customer queries across various platforms.
• Perform prescribed security checks for effective query resolution.
• Ensure strict adherence to company policies, procedures, and regulatory requirements to maintain compliance in all customer interactions.
• Investigate and resolve customer queries, working closely with internal and external stakeholders until completion.
• Display good customer service principles in dealings with customers and other internal team members/departments/branches, and ensure that the optimal turnaround time for customer queries is maintained.
• Quality Assurance targets to be achieved and interventions to be implemented to increase quality where there are shortfalls.
• Consistently achieve and maintain allocated KPIs to ensure optimal performance and service excellence.
• Take proactive steps to ensure escalations are completed in accordance with internal escalation process.
• Attend to ad-hoc functions as required due to operational requirements.

What You’ll Bring To The Team

• Exceptional written communication and strong command of the English language.
• Demonstrates exceptional attention to detail.
• Strong people management skills and problem-solving skills.

So, are you ready to level up, learn, and perform at your best? Apply now!

Please be advised that should you not be contacted within 30 days, kindly consider your application to be unsuccessful.