Customer Service Agents (Contract Position) - JHB

Boardroom Appointments; Johannesburg; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A staffing agency in Johannesburg is seeking a Customer Service Agent for a 6-month contract. The successful candidate will manage client relations, analyze statistics, and resolve customer queries within set timeframes. Required skills include sales techniques and effective customer interaction. This role demands good organizational skills for accurate reporting and record keeping.

Qualifications

• Grade 12 required.
• Skills in sales and marketing techniques.
• Ability to deal effectively with customers.

Responsibilities

• Identify statistics required for branch management.
• Develop methods for statistics extraction.
• Analyse monthly reports to manage operations.
• Receive and resolve collection queries within 45 minutes.
• Ensure accurate record keeping and reporting.

Skills

Sales and marketing techniques

Customer service skills

Health and Safety procedures

Education

Grade 12

Job description

Overview

Customer Service Agents (Contract Position) - JHB

6 Month Contract

Qualifications

• Grade 12
• Able to apply sales and marketing techniques relevant to work area
• Able to deal effectively with customers within given parameters
• Able to apply basic Health and Safety procedures relevant to own work functions under direct supervision
• Able to identify hazards and handle with direct instructions/guidance in place

Responsibilities

• Identify statistics required to assist in managing the branch
• Develop methods of being able to extract statistics information
• Constantly maintain available statistics
• Analyse all monthly reports
• Encourage professionalism at all levels
• Liaise with customer to execute services of collection, delivery, query or quote
• Receive collection requests telephonically
• Receive, action and resolve queries within 45 minutes and close off the collection
• Advise the Sales department of none/reduced usage by regular customers
• Liaise with operations to ensure customers requests are carried out
• Ensure details on a collection request are accurate
• Generate sales leads on calls received
• Ensure constant awareness of any operational difficulties and advise customers accordingly
• Participate in weekly meetings as scheduled by the department
• Liaise with Managers with regards to accounts on credit hold
• Manage and resolve all subcontractor and agent queries
• Ensure all daily report inputs have been actioned
• Ensure all billing paperwork is reconciled and handed to operations
• Hand all unaccepted quotes to Sales to be followed through
• Ensure accurate record keeping
• Maintain professional conduct
• Assist in relevant operations/operational functions as required
• Receive quote requests on email and telephonically; action and close off within 45 minutes
• Receive all claim related queries, compile claim pack with information received from operations and hand over the claim pack to Administration Manager