Client Relationship Manager – Manchester

Blue Legal; Noordwes; Hybrid; ZAR 200 000 - 300 000; Full time

Job summary

A leading national law firm is seeking a Client Relationship Manager to manage and develop client accounts. The ideal candidate will have experience in a legal environment and a strong track record in client relationship and business development. This role is open to part-time hours and requires excellent collaboration skills.

Qualifications

• Experience in a legal or professional services environment is required.
• Proven track record in client relationship management.
• Ability to collaborate with various teams effectively.

Responsibilities

• Manage a portfolio of key client accounts.
• Collaborate with client-facing teams to achieve objectives.
• Conduct financial analysis of key client accounts.

Skills

Client relationship management

Business development

Cross-selling

Client engagement

Job description

Overview

Home Client Relationship Manager – Manchester

Client Relationship Manager – Manchester

Location: North West
Salary: Market Rate
Salary band: Market Rate
Contract type: Permanent
Date posted: 28/08/2024

A leading national law firm is seeking a Client Relationship Manager to join their UK team, based from one of their UK offices. The role holder will be responsible for managing a portfolio of key client accounts as part of the firm’s client care programme, working closely with client-facing teams to set and achieve objectives. This includes establishing trusted relationships, cross-selling opportunities and developing specific Business Development and marketing initiatives, to improve the overall client experience. The firm are open to candidates looking for part-time hours.

The Responsibilities

• Act as the account manager for a selected group of key client care accounts.
• Maintaining client service tools for each client liaising with the client service team.
• Take lead on calls identifying arising actions and seeing them through to completion.
• Identify opportunities to cross–sell across departments’ firm wide.
• Involvement in client listening activities, to gather feedback and ensure follow-up.
• Attending client relationship meetings, providing valuable insights and training fee earners on client listening and client experience activities.
• Conduct quarterly financial analysis of key client accounts and advising fee earners.
• Monitor client investment for key accounts to ensure ROI.
• Collaborate with the wider BD team to develop compelling tenders for panel appointments for key clients.

The Candidate

• Previous experience working within a legal / professional services environment.
• Proven client relationship / business development experience is required.
• Able to build relationships with fee earners across offices and with wider Marketing team.

Please note: Due to the specific sectors we work in, only candidates with valid work experience in a Law Firm, Accountancy Firm, Management Consultancy, Property/Construction Firm, Financial Services Firm or a high profile relevant Association or Agency will be considered. We regret that our clients will not accept applications outside of these areas.

Blue Legal offers the services of an employment agency for permanent work and an employment business for temporary work.

The Recruitment Process – How to get it right!

The cost and time spent recruiting can vary dramatically depending on the recruitment process you adopt. It’s important to know how to get the most out of your recruitment specialists […]

London

Blue Legal
70 Gracechurch St
London
EC3V 0HR
United Kingdom

0207 118 3003

New York