Customer Service Advisor - DK

Teleperformance; Cape Town; On-site; ZAR 50,000 - 200,000; Full time

Job summary

A prominent customer service company in Cape Town seeks an experienced Customer Service Representative. Responsibilities include managing customer queries through web chat and email, troubleshooting issues, and maintaining accurate records. Ideal candidates will have at least 6-12 months of relevant experience, with a preference for those familiar with online or sports betting. The role offers a dynamic work environment focused on collaboration and performance.

Qualifications

• Minimum 6-12 months relevant customer service experience.
• Preferred candidates will have prior experience in online betting or sports betting.

Responsibilities

• Handle customer queries via web chat and email in a professional manner.
• Troubleshoot and resolve customer issues.
• Educate customers on products and services.
• Maintain accurate customer records.
• Collaborate effectively within the team to meet KPIs.

Skills

Customer service

Problem-solving

Communication

Education

Matric/ NQF Level 4

Job description

Overview

Responsible for handling customer queries via web chat and email, providing accurate product and service information, and maintaining up-to-date customer records. Escalates priority issues to the Team Leader or Operations Team and actively contributes to team meetings.

Qualifications

Education: Matric/ NQF Level 4
Work Experience: Minimum 6-12 months relevant customer service experience.
Preferred candidates will have prior experience in online betting or sports betting.

Responsibilities

• Handle customer queries via web chat and email in a professional and courteous manner.
• Troubleshoot and resolve customer issues, escalating complex cases to the Team Leader when necessary.
• Educate customers on products, services, and processes to ensure a positive experience.
• Maintain accurate customer records and adhere to internal policies, procedures, and shift schedules.
• Collaborate effectively within the team and consistently meet agreed KPIs and performance objectives.