Customer Advisor

Capita; Wes-Kaap; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A customer service company is seeking a Customer Advisor to achieve KPI targets and ensure excellent customer experiences. Responsibilities include managing complaints, mentoring team members, and data entry. This full-time role is based in South Africa, and the contract is fixed term.

Responsibilities

• Achieve customer and client KPI targets.
• Deliver excellent customer experience.
• Respond to all customer contacts through available channels.
• Accurately capture data on relevant systems.
• Support the Team Leader by mentoring team members.

Job description

Ensures that customer issues andconcerns are answered efficientlyand effectively. More experienced Advisors may coach others and support the resolutionof escalated complaints inaccordance withbusiness, policy and legal requirements.

Job title:

Customer Advisor

Job Description

To achieve customer and client KPI targets in relation to allcontacts receivedvia multiple channels working within the requirements of data protection legislation

To deliver an excellent customer experience by providing a customer-focused, right first-time service, managing any customer complaints to a satisfactory conclusion..

To respond to all contacts from both internal & external customers made via all the available channel

To accurately capture data and enter it on to the relevant systems

More experienced Advisors will support the Team Leader bymentoring and supporting team members to improve customer satisfaction andefficiency metrics within the business area

Location

South Africa

Time Type

Full time

Contract Type

Fixed Term (Fixed Term)