Remote Customer Service Representative (South Africa)

Mashreq Bank; South Africa; Remote; ZAR 50,000 - 200,000; Full time

Job summary

A leading bank is seeking a highly motivated Remote Customer Service Representative to provide exceptional support and resolve customer inquiries via phone, email, and chat. Candidates should exhibit excellent communication skills, a problem-solving mindset, and be able to work independently in a remote environment. This role offers a competitive salary, performance-based incentives, and flexible working hours.

Benefits

Competitive salary based on experience

Work from the comfort of your home

Performance-based incentives and bonuses

Paid training and professional development opportunities

Supportive team environment with career growth potential

Paid time off, including vacation and sick leave

Qualifications

• Strong verbal and written communication skills in English.
• Ability to handle multiple customer interactions simultaneously.
• Excellent problem-solving and critical-thinking skills.
• Strong attention to detail and ability to follow instructions.
• Ability to work independently in a remote environment.
• Proficiency in using customer service software, CRM systems, and online chat tools.
• A positive and empathetic attitude toward customers.

Responsibilities

• Respond promptly to customer inquiries via phone, email, and live chat.
• Provide accurate information regarding products, services, and company policies.
• Troubleshoot customer issues and escalate complex problems when necessary.
• Maintain detailed records of customer interactions and transactions.
• Follow company guidelines to ensure high levels of customer satisfaction.
• Meet or exceed performance targets, including response time and resolution rates.

Skills

Strong verbal and written communication skills in English

Ability to handle multiple customer interactions simultaneously

Excellent problem-solving and critical-thinking skills

Strong attention to detail

Ability to work independently

Proficiency in customer service software

A positive and empathetic attitude

Job description

Job Summary

The Elite Job is looking for a highly motivated and customer-focused Remote Customer Service Representative to join our dynamic team. In this role, you will be the first point of contact for our customers, providing exceptional support and resolving inquiries efficiently. You will handle customer interactions via phone, email, and chat while ensuring a seamless customer experience. If you have excellent communication skills, a problem-solving mindset, and a passion for delivering outstanding service, we encourage you to apply!

Key Responsibilities

• Respond promptly to customer inquiries via phone, email, and live chat.

• Provide accurate information regarding products, services, and company policies.

• Troubleshoot customer issues and escalate complex problems when necessary.

• Maintain detailed records of customer interactions and transactions.

• Follow company guidelines to ensure high levels of customer satisfaction.

• Work closely with other departments to resolve customer concerns efficiently.

• Meet or exceed performance targets, including response time and resolution rates.

• Stay up to date with company offerings and industry trends.

Required Skills and Qualifications

• Strong verbal and written communication skills in English.

• Ability to handle multiple customer interactions simultaneously.

• Excellent problem-solving and critical-thinking skills.

• Strong attention to detail and ability to follow instructions.

• Ability to work independently in a remote environment.

• Proficiency in using customer service software, CRM systems, and online chat tools.

• A positive and empathetic attitude toward customers.

Experience

• Minimum 1-2 years of experience in a customer service or call center role.

• Experience working remotely is a plus.

• Prior experience in e-commerce, telecommunications, finance, or a related industry is advantageous.

Working Hours

• Full-time position (40 hours per week).

• Flexible shifts, including evenings, weekends, and public holidays, as needed.

Knowledge, Skills, and Abilities

• Strong organizational skills with the ability to manage time effectively.

• Familiarity with remote work tools such as Zoom, Slack, and Microsoft Teams.

• Ability to handle stressful situations and maintain professionalism under pressure.

• Commitment to continuous learning and self-improvement.

Benefits

• Competitive salary based on experience.

• Work from the comfort of your home.

• Performance-based incentives and bonuses.

• Paid training and professional development opportunities.

• Supportive team environment with career growth potential.

• Paid time off, including vacation and sick leave.

Why Join The Elite Job?

At The Elite Job, we believe in putting our employees first. We offer a supportive, inclusive, and growth-oriented work environment where you can thrive. As a leading remote employer, we provide you with the tools, training, and flexibility to build a rewarding career in customer service. Join us today and be part of a team that values excellence, innovation, and customer satisfaction.

How to Apply

If you are ready to join our team, submit your updated resume and a brief cover letter explaining why you would be a great fit for this role.

Apply Now! We look forward to hearing from you.