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Job summary
A leading financial services company in KwaZulu-Natal seeks a Telesales Consultant for their sales call center. The role involves identifying sales opportunities and managing inbound and outbound calls. Candidates should have at least 1 year of sales experience and life product knowledge is preferred. Strong communication skills in English or Afrikaans are essential. This position offers a chance to excel in a dynamic sales environment.
Qualifications
- At least 1 year sales experience, preferably in an outbound telesales environment.
- Minimum 1 year Life product knowledge, Discovery Life Knowledge is an advantage.
Responsibilities
- Identifying sales opportunities.
- Answering inbound calls and making outbound calls.
- Co-ordinating own administration.
- Achieve quality target.
- Adhering to service level agreements.
Skills
Education
Tools
Business Unit: DCM Distribution
Function: Call Center / Contact Center
Date: 27 Aug 2025
- Identifying sales opportunities
- Answering inbound calls timeously and making required outbound calls
- Co-ordination of own administration
This position is based in the Discovery Connect Sales call centre, and reports to the sales team leader. The successful individual will be required to conduct Discovery Life telesales.
- Communication to members telephonically via fax and email
- Attending to general administration
- Achieve quality target
- Adhering to service level agreements
The successful individual will be required to demonstrate the following competencies:
- Goal oriented
- Self motivated
- Ability to perform under pressure
- Adapt to change
- Persuasiveness
- Sound Time Management
- Attention to detail
- Ability to learn quickly and apply knowledge
- Speak fluently (accent neutral) English/Afrikaans
- At least 1 year sales experience, preferably in an outbound telesales environment
- Minimum 1 year Life product knowledge, Discovery Life Knowledge is an advantage
- PC literacy, email, word, excel
- Tertiary qualification an advantage
- NQF5 and RE5 qualification
EMPLOYMENT EQUITY
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.
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