Human Resouces à Afrique du Sud

Job title : Store Managers - Midlands / North Coast

Job Location : KwaZulu-Natal, DurbanDeadline : July 02,

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Dis-Chem Pharmacies has opportunities available for Store Managers for their Midlands / North Coast stores. To be responsible for the overall store profitability.

Ensure compliance with the brand values of the company in all aspects in store.

• Essential : Grade 12 / Matric
• Minimum of 5 years retail store management experience
• Computer literate – MS Office
• Willing and able to work retail hours

• Diploma or Advanced Certificate in Management or BCom Degree, Retail Management Diploma or relevant Commercial qualification
• Minimum 2 years experience in Unisolv / SAP / Qlikview
• Previous experience with Kronos

• Assist with the budget preparation and maintenance within the store.
• Allocate store funds and define financial objectives.
• Maintain statistical and financial records; responsible for all banking functions related to the store including making bank deposits, filling change requirements, etc.
• Optimise the store's profitability by participating in daily operational and sales activities to achieve customer service and business growth objectives.
• Oversee pricing and stock control, ensuring all expense‑related items are controlled and managed within budget.
• Ensure all expense‑related stock is adjusted to the correct GL accounts on a monthly basis and is ordered and monitored appropriately.
• Total management of store inventory, including planning, implementation, investigation and reporting on all inventory counts.
• Maintain correct stock levels and oversee the preparation, coordination and management of stock takes on a bi‑annual basis.
• Monitor shrinkage, stock flow to the floor and consumables expense within store targets.
• Analyse and interpret trends to facilitate planning and investigate negative GP values, ensuring appropriate actions to rectify controllable errors.
• Investigate and verify manual purchases processed against the business unit, minimising negative stock on hand and dormant stock.
• Ensure the physical stock in all storage locations balances with the inventory ledger in SAP and manage out‑of‑stock to maximise shelf presence.
• Manage goods in transit as per standard operating procedures, ensuring the store achieves set sales targets across health, beauty and FMCG categories.
• Work closely with all head‑of‑departments to ensure targets are met and coordinate promotional activities with other stores.
• Maintain awareness of market trends, understand forthcoming customer initiatives and monitor local competitors.
• Determine all profit and sales objectives, design effective strategies to maintain inventory levels, and manage store operations according to policies and procedures.
• Propose innovative ideas to senior management to increase market share and develop business strategies to raise the customer pool, expand store traffic and optimise profitability.
• Ensure that merchandisers adhere to Dis‑Chem Merchandising standards; approve promotional materials and displays, ensuring they are in place at least 24 hours before promotions break.
• Maintain outstanding store condition and visual merchandising standards, planning and implementing shop merchandising, layout, and customer traffic flow to maximise sales and brand image.
• Take complete control and manage the store cash resources, daily takings and banking in compliance with company operating procedures, including tender discrepancies and float management.
• Ensure daily reconciliation of takings to turnover, guaranteeing transaction integrity and adherence to internal control procedures.
• Control overtime and casual spend, signing off and investigating run ends daily while following cash collections procedures.
• Manage price overrides to minimise frequency and guarantee a high‑quality customer service experience in line with company policies.
• Resolve customer problems promptly, address customer and employee satisfaction issues, and develop professional relationships with all customer contacts.
• Ensure accurate processing of loyalty points and encourage new sign‑ups continuously.
• Manage and facilitate human resource processes, documentation for the entire business unit in compliance with SOPs.
• Guide and support staff with training, mentoring and development; evaluate performance, staff scheduling, and task delegation.
• Ensure employees receive planned training and provide feedback on training participation.
• Manage the performance management process and adhere to personal development plans.
• Take total ownership of the workforce management system (Kronos) within the business units, including master data and transactional management.
• Implement and execute the company’s performance management system as directed by policy.
• Handle day‑to‑day HR administration including leave, hours of work and scheduling.
• Equip and grow employees and junior managers into senior positions, effectively conveying knowledge to the team.

• Essential : Grade 12 / Matric
• Strong command of the English language
• Basic financial skills – GP, mark‑up, VAT, etc.
• Effective interaction with suppliers, management, reps and staff
• Strong analytical and time‑management skills
• Strong interpersonal and communication skills
• Basic computer skills (Word, Excel, PowerPoint, Outlook)
• Numerical skills
• SAP, UNISOLV & SuccessFactors
• Advantageous : Basic IR and management training
• Basic accounting knowledge
• Portrayal of leadership

• Willing and able to work retail hours
• Local travelling – valid driver’s licence and own reliable transport
• South African Citizen
• Clear credit and criminal records

• Market‑related salary
• Medical aid
• Provident fund
• Staff account

Closing Date 02 July

Sales / Retail / Business Development jobs