General Manager

Phoenix Recruitment; Umhlanga Rocks; On-site; ZAR 500 000 - 800 000; Full time

Job summary

A leading hotel management firm seeks an experienced General Manager to oversee the profitability and operations of their property in Umhlanga Rocks, KwaZulu-Natal. The ideal candidate will possess a Hotel Management Diploma, significant General Management experience in the hotel industry, and exceptional leadership skills. Responsibilities include managing budgets, improving guest experiences, and leading a team while ensuring company standards are met. The role requires strong communication skills, a proactive approach, and a hands-on problem-solving style.

Qualifications

• Matric qualification required.
• At least 5-10 years of General Management experience in a 4 or 5-star property.
• Previous Resort General Management experience essential.

Responsibilities

• Manage ongoing profitability of the hotel and ensure targets are met.
• Lead all key property issues including capital projects and maintenance.
• Provide effective leadership to the hotel team.

Skills

Leadership skills

Commercial acumen

Communication skills

Problem-solving

Interpersonal skills

Education

Hotel Management Diploma or equivalent

Bachelor's Degree in Business, Finance, Management or Economics

Tools

Hotel management software

Point of sale software

Job description

Duties :

Manage on-going profitability of your hotel, ensuring revenue and guest satisfaction targets are met and exceeded

Lead in all key property issues including capital projects, customer service, and on-going property maintenance

Deliver achievable hotel budgets, and set other short- and long- term strategic goals for the property

Provide effective leadership to the hotel team

Lead in all aspects of business planning

Ensure costs are controlled and revenue opportunities are effectively delivered

Manage and develop the team to ensure career progression and effective succession planning

Hold regular briefings and communication meetings with the HOD team and Workers Committee

Respond to staff climate survey to ensure continual improvement is achieved

Human Resource Management & staff development.

Build upon the existing guest experience to create new ideas and to ensure the product remains an award-winning guest experience.

Building relationships with new and repeat guests.

Maintaining and reinforcing an environment where the company standards are continuously met and visible throughout the daily functioning of the property.

Requirements :

Matric

Hotel Management Diploma or equivalent

Bachelors Degree in Business, Finance, Management or Economics beneficial

At least 5 - 10 years previous General Management experience of 4 or 5 property

• or 5
• property

Previous Resort General Management experience essential

Hands-on problem-solving approach and the ability to remain calm under pressure

Experience in Hotel management software and Point of sale software

Possess strong commercial acumen, with experience in increasing profitability

Experience managing budgets, revenue proposals, and forecasting results in a similar sized property

Excellent leadership skills

Exceptional communication skills

In-depth knowledge of the hotel / leisure / service sector including labour relations.

Ability to work as part of a team, as well as independently

Effective communication with members of staff as well as guests of the Hotel

Honest and trustworthy beyond approach

Great attention to detail

Presentable and well spoken

Team Player who leads by example

Proactive in approach

Interpersonal

Leadership skills