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Head of Workforce Strategy & Planning
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Head of Workforce Strategy & Planning
Job summary
A leading consulting firm in South Africa seeks a Head of Planning to oversee all workforce functions across the BPO business. This senior leadership role involves strategic staffing, capacity planning, and managing a team of Workforce Managers and Analysts to ensure optimal resource utilization. The ideal candidate should have strong leadership skills, extensive experience in workforce management, and the ability to make data-driven recommendations. This position offers full-time employment with opportunities for professional growth.
Qualifications
- Proven experience in workforce management or planning.
- Strong leadership skills with the ability to mentor and manage teams.
- Expertise in data analysis and performance reporting.
Responsibilities
- Lead end-to-end workforce planning across the organization.
- Develop staffing strategies that support business growth.
- Oversee the development and accuracy of workload forecasts.
- Monitor productivity trends and incorporate them into planning.
- Produce regular workforce performance reports for stakeholders.
Skills
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.