Senior Director, Facilities Management

JLL; Johannesburg; On-site; ZAR 600 000 - 800 000; Full time

Job summary

A global real estate provider is looking for an SSA Workplace Lead in Johannesburg. This role involves operational management and team leadership, focusing on delivering superior service quality and financial oversight. Candidates should possess strong change management abilities and interpersonal skills to lead diverse teams, ensuring client satisfaction and operational excellence in a dynamic environment. JLL values inclusion and encourages applicants from all backgrounds to apply for this exciting opportunity.

Qualifications

• Ability to lead and manage a diverse team.
• Proven track record of delivering training and implementing standards.
• Strong financial acumen and operational understanding.

Responsibilities

• Deliver day-to-day operational management of site operations.
• Build relationships with key clients and stakeholders.
• Lead the sites to ensure optimal operations and quality delivery.

Skills

Category Management

Customer Service

Change Management

Interpersonal Skills

Financial Acumen

Education

Bachelor's degree in Business Administration or related field

Tools

Workday

Job description

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients. We are committed to hiring the best most talented people and empowering them to thrive grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate skilled trades or technology or you’re looking to apply your relevant experience to a new industry join our team as we help shape a brighter way forward.

SSA Workplace Lead

The Regional Workplace Lead is an integral role for delivering the day-to-day operational management of South Africa site operations through a team of dedicated site leads. The client is mid-way through a transformation program and the role-holder will need to demonstrate a deep understanding of operational delivery supported by SMEs in a matrix structure experience with change management possess high levels of emotional intelligence and experience leading a high-performing team. Working with a partnership ethos with our client on executing their strategy and supporting your team anticipating and meeting the needs of the team and client to ensure a consistent and elevated level of service. The role will provide support to the EMEA Account Director.

Client / Stakeholder Management

• Understand the client strategy and environment demonstrating awareness and sensitivity
• Build strong relationships with key client and JLL stakeholders across the account. Collaborative working and solutioning with your client stakeholders and global SMEs.
• Timely communication of issues actions and results in real-time to the appropriate stakeholders
• Develop gain consensus for and implement operational changes across the portfolio of sites considering potential differences by site.
• Responsibility for meeting KPIs and SLAs defined within the contract

Operations Management

• Having a thorough understanding of operational activities leveraging subject matter experts in a matrix structure.
• Maintain regular contact with the Site Teams; advise and support on site issues incidents escalations and innovations
• Understand the partnership approach as defined by the Vested Contract model and be familiar with the services required in the contract on behalf of JLL adopting and instilling a continuous improvement mindset
• Lead the sites to ensure optimal operations. Providing a resilient organisation across all facilities to ensure that the overall JLL delivery is maintained on site.
• Detailed knowledge of the Vested contract MSA / MVA & escalating scope changes / scope creep with potential to impact to MSA / MVA Procurement & Vendor Management ensuring Change Control documentation is completed as necessary.
• Ensure all contracted resources deliver work to meet duration and quality targets addressing and ensuring the correction of underperformance issues
• Develop a close working relationship with all vendors under the role holders control to ensure they fully understand the Client culture and are made to feel part of a One team delivering a high-quality service to the client and JLL
• Promoting high level of satisfaction among client colleagues and reinforcing prompt response and customer service focused delivery.
• Demonstrating leadership giving direction and mentoring the JLL teams across the portfolio to promote engagement customer service excellence and aligned delivery across all service lines.

Financial Management

• Financial management empowering ownership of site budgets with site teams and supported by EMEA Finance team.
• Encourage a robust and thorough understanding of costs to identify savings opportunities alongside associated risk of change
• Ensure team processing and controlling of purchase orders invoices and work orders

Team and People Management

Supporting the JLL Account Director to drive initiatives across the account

• Responsible for the management supervision and professional development of all direct reports and their teams
• Conduct periodic formal and informal performance evaluations via Workday
• Develop training programs succession plans and career paths

HSE Risk Security & Quality Management

• Ensure all defined services are completed in accordance with all operating procedures statutory requirements and within the client procedures guidelines and country legal requirements for HSSE working alongside the Regional HSSE Lead
• Acting as go-to person in relation to coordination of all facilities project and crisis management activities ensuring timely solutions and identification and removal of potential roadblocks.

Competencies & Experience Required

• Ability to lead and manage direct reports and diverse team
• Proven ability to guide and coach team members
• Excellent management written / verbal communication and interpersonal skills
• Self-motivation and organizational skills to complete projects in a timely manner
• Change management skills
• Leads with empathy and respect
• Proven track record of delivering training and implementing standards
• Strong financial acumen

Location

On-site Johannesburg ZAF

If this job description resonates with you we encourage you to apply even if you dont meet all of the requirements. Were interested in getting to know you and what you bring to the table!

Employment Type

Employment Type: Full-Time

Experience

Experience: years

Vacancy

Vacancy: 1

Required Experience

Exec

Key Skills: Category Management, Athletics, Customer, ABAP, Hydraulics, ITI

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