Customer Service Agent jobs in Canada

Top electronics manufacturer seeks Quality Specialist.

Turnaround quality issues in the business.

1. Must have guts and the ability to improve the situation even if there is opposition.
2. At least 5 years experience in electronics and PCB manufacturing.
3. At least 3 years experience in a quality management role in electronics and PCB manufacturing – this must specifically include effective quality improvement products.
4. In-depth understanding of ISO.
5. In-depth understanding of quality metrics that specifically apply to electronics and PCB manufacturing.
6. Big picture strategic thinker.
7. Exceptional people skills.
8. Manages own emotions well.

Wants to make a difference in the role.

Stable career history.

1. Exposure or certification in Six Sigma or equivalent.
2. Production experience.

This role is in the South African metal products manufacturing industry. All duties would take place in this context.

1. Address supplier quality issues.
2. Significantly reduce rework time.
3. Implement TQM manufacturing process improvement.
4. People skills and interdepartmental harmonisation skills.

1. Address supplier quality issues. Currently, PCB boards have a failure rate of 15-30%. Get this down to 5% within 6 months and 1% within 12 months.
2. 20% of available hours are being spent on rework. Get this down to 5% within 6 months and 1% within 12 months.
3. Implement TQM quality practices in the business (Not a paper exercise).
4. Implement managed SLA's with suppliers which includes test certifications.
5. Implement electronics PCB test jigs and equipment at suppliers.

1. 5+ years experience in electronics and PCB manufacturing.
2. 3+ years experience in a quality management role in electronics and PCB manufacturing – this must specifically include effective quality improvement products.
3. ISO or Six Sigma Qualification.
4. Diploma or Degree in Electronics.
5. Proven track record in quality projects (we will check references).
6. Strong interpersonal skills.

1. Moderate to High Driver – Results Orientated Go-getter.
2. Moderate to High Analytical – Strong with analysis, metrics, data and fact-based decision making.
3. Moderate Administrative – Good with procedures, processes and best practices.
4. Advantageous – Moderate Expressive – People person, natural leader.

1. Top German Multinational.
2. Strong opportunities for career growth and development.
3. Opportunity to make a difference and "leave your mark".

Director

Johannesburg North (Randburg Area)

N/A

Market Related. In the Range of RK to RK per annum. Negotiable for exceptional candidates.

Permanent

ASAP

DT