Customer Service Agent jobs in South Africa

Role Overview:

Are you an experienced, highly achieving Account Manager based in the KwaZulu-Natal Region? We have a vacancy for an Account Manager who will take ownership of market share for Hilti for all activities in the assigned territory and further develop profitable sales.

This is a “bench role” which exists for the purpose of talent pipeline creation to address our future hiring needs as they become active.

About Hilti:

Hilti is where innovation is improving productivity, safety and sustainability in the global construction industry, and beyond. Where strong customer relationships are creating solutions that build a better future. Where there is pride and a sense of belonging across our 120 locations, carrying right into our lives and homes. Where people are exploring possibilities, leveraging their potential, owning their personal development and growing lasting careers.

Role Responsibilities:

You will take the ownership in the assigned territory to develop sales by utilizing all elements of our sales process to effectively analyze, implement and control the opportunities within the territory to achieve the assigned targets for defined territory or market segment.

You will also build fruitful working relationships with all levels - partners, contractors, system integrators & end users, and actively manage and develop the growth of key products within the sales territory by targeting the appropriate customer groups and ensure successful introduction of new products. You will ensure the appropriate level of coverage is given to both buying and potential customers within the customer platform, to develop profitable growth.

You will actively and effectively demonstrate, service, train, and (where appropriate) test Hilti products; and to be successful you must understand the market thoroughly and know the players, therefore you will obtain information on competition, market price levels, new launches, seminars, new outlets, quality issues, product deliveries and report in monthly reports.

Year upon year we are recognized as one of the top 'Great Place to Work' employers globally.

What We Offer:

We’ll give you everything you need to excel in your role, including your own van full of tools and one-to-one coaching; you’ll manage your own book of business while being part of a friendly team. We’ll give you lots of responsibility, including your own portfolio of customers and we’ll trust you to deliver outstanding results.

Day to day you’ll report to your sales manager, who will also be there to support you with your training and development. Show us what you’re made of, and we’ll offer you opportunities to move around the business – and gain experience in different job functions. It’s a great way to find the right match for your ambitions and achieve the exciting career you’re after.

What You Need Is:

To be successful in this role, you will need:

• Completed degree/diploma (preferred but not a must).
• Relevant sales / direct technical sales experience in the relevant sector i.e. Construction/Heavy Duty Industry.
• Proficient in SFDC or SAP CRM7.
• Strong communication and interpersonal skills.
• Proficient in MS Office.
• Strong drive to consistently meet performance targets.
• An agile approach to solving problems, with a solution-oriented mind-set.
• Strong business acumen, with a team orientated attitude.
• Willingness to go the extra mile.
  
  
  

Why You Should Apply:

Year upon year we are recognized as one of the top 'Great Place to Work' employers globally. And when you meet us you'll understand why. We have a diverse team of different backgrounds and experiences - success at Hilti is down to teamwork and ability.

We look forward to receiving your application!