Insurance Consultant Commercial (JG 10) (Hill on Empire)

Sanlam Limited; Johannesburg; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A leading insurance company in Johannesburg is seeking an Insurance Consultant to provide support to intermediaries and handle client inquiries. The ideal candidate will have strong communication skills and experience in Financial Services. Responsibilities include delivering exceptional service, managing enquiries, and ensuring compliance with underwriting criteria. This role offers an opportunity to work in a dynamic environment focused on client satisfaction.

Qualifications

• Matric / Grade 12 required.
• 60 FAIS credits - Commercial lines essential.
• 3 years’ experience in Financial Services, Short Term Insurance preferred.
• Relevant insurance qualification advantageous.
• Tertiary qualification is advantageous.

Responsibilities

• Provide exceptional service to intermediaries.
• Deliver telephonic/email support.
• Handle general insurance enquiries.
• Deliver quotations to secure business.
• Manage client follow-ups on policy cancellations.

Skills

Excellent verbal and written communication skills

Excellent interpersonal skills

Conduct efficient administration

Optimising work processes

Situational adaptability

Education

Matric / Grade 12

60 FAIS credits - Commercial lines

Minimum of 3 years’ experience in Financial Services

Relevant insurance related qualification (e.g. NQF level 5)

Tertiary qualification

Job description

Overview

Insurance Consultant Commercial (JG 10) (Hill on Empire)

Date: 4 Sept 2025

Location: Johannesburg, Gauteng

Who are we?

Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia. Our success is rooted in our passion for our clients and everything we do is centred on our delivery of Insurance Good and Proper.

What does the Insurance Consultant do?

Santam Operations, Commercial Contact Centre have career opportunities available for Insurance Consultants based in Johannesburg (Hill On Empire). The insurance consultant role is focused on providing an end-to-end service and support to intermediaries.

What will make you successful in this role?

This role is focused on, but not limited to.

• Contribution to the net profit and growth targets for business.
• Delivering exceptional service that exceeds customers’ expectations through proactive, innovative, and appropriate solutions.
• Providing telephonic / email support to the intermediary on record, authorised representatives from the brokerage, and broker services.
• Dealing with general insurance and policy specific enquiries.
• Analysing the request from the intermediary and providing a quotation to secure the business (conversion).
• Initiating out dials to intermediaries to discuss quotations and / or convert policies.
• Undertaking client follow-ups when policies are cancelled to ascertain the reasons and attempt to retain the policy onto books.
• New business issuance / policy maintenance/ renewal / agri aspects of policies.
• Assisting to resolve all insurance queries within required timeframe and compliance requirements.
• Managing client expectation on expected turnaround times for submitted requests.
• Adhering to underwriting criteria and regional requirements.
• Assist with profiling the client with the best suitable product and underwriting criteria.
• Assisting in implementing solutions for improvement.
• Adhering to workforce management principles to ensure that we optimize productivity.
• Prioritise own workflow and ensure work is completed to the required standards of productivity, quality, and timelines; use performance management systems to improve personal performance.
• Ensuring that business targets are met.

Qualifications and Experience

• Matric / Grade 12
• 60 FAIS credits - Commercial lines
• Minimum of 3 years’ experience in Financial Services experience - Short Term Insurance - would be advantageous
• A relevant insurance related qualification (e.g. NQF level 5) would be advantageous.
• Tertiary qualification would be advantageous

Knowledge and Skills

• Excellent verbal and written communication skills to request information and correspond with internal / external stakeholders.
• Excellent interpersonal skills, collaborating with internal / external stakeholders.
• Conduct efficient administration.
• Optimising work processes.
• Situational adaptability.

The Sanlam Group is committed to achieving transformation and embraces diversity. This commitment is what drives us to achieve a diverse, inclusive and equitable workplace as we believe that these are key components to ensuring a thriving and sustainable business in South Africa. The Group's Employment Equity plan and targets will be considered as part of the selection process.