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Job Title: IT Operations Manager

Job Description: Were Concentrix. A new breed of tech company — Human-centered. Tech-powered. Intelligence-fueled. We create game-changing solutions across the enterprise, helping brands grow globally. Trusted by clients in various sectors, from startups to Fortune Global 500 companies, in over 70 countries across 6 continents.

Our Mission: Challenge conventions, deliver outcomes unimagined, create experiences that go beyond WOW. If you resonate with this, we invite you to explore career opportunities with us.

In our Information Technology and Global Security team, you will deliver cutting-edge technology infrastructure, innovative software solutions, and industry-leading security for our staff and clients. You will collaborate with top experts to design, implement, and strategize IT, security, application development, and solutions in today's hyperconnected world. Join us to be part of the core technology team shaping the future of CX.

Concentrix offers eligible employees benefits such as private medical plans, competitive compensation, retirement plans, paid learning days, and flexible work environments. Benefits vary by country/region. We are a remote-first company seeking the best talent worldwide. Experience a game-changing career with us.

Position Summary: IT Operations Manager

Responsibilities:

• Support deskside end-user support, including network, telephony, and application environments.
• Ensure maintenance, troubleshooting, and upgrades of systems, hardware, and software.
• Serve as escalation point to resolve tickets according to SLAs.
• Manage backups, tape inventory, and data restoration requests.
• Support transitions on imaging and desktop readiness.
• Ensure IT security compliance with PCI, HIPAA guidelines.
• Perform BCP tests, failover tests, and maintain system compliance and audits.
• Provide L2/L3 support for network, server, and voice infrastructure.
• Manage security controls, asset inventories, and system updates.
• Review and validate system permissions, policies, and images regularly.
• Support network infrastructure operations and report on bandwidth use.
• Maintain high IT VOC scores and action plans for improvements.

Qualifications:

• 9+ years supporting desktop/laptop hardware and software in Windows environment.
• Bachelor's or higher degree; ITIL V3, MCSE, CCNA certifications preferred.
• Knowledge of Windows, Network, Voice, Active Directory, and Windows Servers.
• Experience with Remedy, ISO/IEC 27001, ISO 22301 standards.
• Strong problem, incident, change management, RCA, and ticket analysis skills.
• Flexibility to work in shifts, including nights, in a 24/7 environment.

Location: Durban, South Africa

Seniority Level: Mid-Senior level

Employment Type: Full-time

Industry: IT Services and Consulting

This job is active and accepting applications.