Account Manager, Fintech

Optasia Group; Johannesburg; On-site; ZAR 500,000 - 700,000; Full time

Job summary

A financial technology company is seeking an experienced Account Manager in Johannesburg to drive B2B relationships and deliver customer-centric solutions. Candidates should have at least 5 years in account management within the Telecom or Fintech sectors. This role offers a competitive salary and a performance-based bonus scheme.

Benefits

Competitive remuneration package

Extra day off on your birthday

Performance-based bonus scheme

All the tech gear you need

Multicultural working environment

Industry insights

Qualifications

• Minimum 5 years of proven experience in B2B Account Management, preferably in Telecom or Fintech.
• Minimum 3 years experience in Telecoms industry.
• Strong understanding of cultural, political, and regulatory landscapes.

Responsibilities

• Build and maintain relationships with stakeholders.
• Monitor market trends to identify opportunities.
• Assess and validate customer needs.
• Provide reports on product trends and project progress.
• Lead strategic account planning processes.
• Drive initiatives to address customer challenges.
• Achieve service performance targets.
• Collaborate with internal teams for performance objectives.
• Maintain high levels of customer satisfaction.

Job description

Optasia is a fully-integrated B2B2X financial technology platform covering scoring, financial decisioning, disbursement & collection. We provide a versatile AI Platform powering financial inclusion, delivering responsible financing decision-making and driving a superior business model & strong customer experience with presence in 30 Countries anchored by 7 Regional Offices.

We are seeking for enthusiastic professionals, with energy, who are results driven and have can-do attitude, who want to be part of a team of likeminded individuals who are delivering solutions in an innovative and exciting environment. As an Account Manager, you will represent Optasia’s full range of products and services, identifying cross-selling opportunities and ensuring delivery of our customer promise.

What you will do

• Build and maintain productive, long-term relationships with stakeholders within customer organizations.
• Monitor market trends and competitors to identify opportunities and optimize service performance.
• Continuously assess, clarify, and validate customer needs, including roadmaps, and project requirements.
• Provide regular reporting on product trends, opportunities, project progress, and potential risks to the customer.
• Proactively lead strategic account planning processes to develop mutual performance objectives and financial targets.
• Drive solution-oriented initiatives that address customer challenges and deliver measurable results.
• Achieve assigned service performance targets, including SLA compliance and financial goals.
• Collaborate with internal teams to meet account performance objectives and exceed customer expectations, including support for timely payments collection, reconciliation processes and project delivery escalations.
• Maintain high levels of customer satisfaction through exceptional service delivery.

What you will bring

• Minimum 5 years of proven experience in B2B Account Management, preferably within the Telecom or Fintech industry.
• Minimum 3 years experience in Telecoms industry
• Strong understanding of the cultural, political, and regulatory landscape in the assigned market(s).
• Bachelor’s degree

Will be considered as plus

• Demonstrated track record of managing Telecom and/or Value-Added Services (VAS) solutions.

Why you should apply

• Competitive remuneration package
• Extra day off on your birthday
• Performance-based bonus scheme
• All the tech gear you need to work smart
• Be a part of a multicultural working environment
• Meet a very unique and promising business and industry
• Gain insights for tomorrow market’s foreground

Optasia’s Values

• #1 Drive to Thrive: Fully dedicated to evolving. We welcome all challenges and learning opportunities.
• #2 Customer-First Mindset: We go above and beyond to meet our partners’ and clients’ expectations.
• #3 Bridge the Gap: Knowledge is shared, information is exchanged and every opinion counts.
• #4 Go-Getter Spirit: We are results oriented. We identify any shortcomings that hold us back and step up to do what’s needed.
• #5 Together we will do it: We are committed to supporting one another and to understanding and respecting different perspectives, as we aim to reach our common goals.