Administration à Afrique du Sud

Key Accounts Manager

Internal Stakeholders - Sales Administration, Plant Supervisors, Area Managers, General Manager
External Customers - Existing and potential customers

To serve as liaison between customers and the company by identifying and contacting current and prospective clients, generating ready-mix sales solutions, and servicing customers to ensure satisfaction, quality, and consistency of service and product.

• Grade 12 Certificate with Maths (National Dip/BCom/BA Degree or studying towards would be an advantage)
• Minimum 5 years' experience
• Knowledge of the Construction Industry - Ready-Mix
• Good computer skills
• Good knowledge of sales and advertising techniques
• A good team player with a high level of dedication
• Excellent verbal and written communication skills
• Ability to persuade and influence others

• 5 years related experience

• Possess a valid driver's license (Code B)

• Serve as liaison between the Sales department and Customers
• Identify and contact current and new prospective clients
• Generate sales proposals and service existing accounts to ensure quality and consistency
• Generate reports for Senior Management on sales activities and other requirements
• Respond to customer complaints and provide after-sales support
• Inform customers of delays or problems
• Monitor sales team progress, identify shortcomings, and propose improvements
• Organize marketing events
• Ensure a healthy IR climate
• Execute sales strategies
• Adhere to customer service principles
• Review pricing
• Seek new client opportunities
• Report sales performance
• Communicate effectively
• Contribute to team development
• React to client queries and manage quotations
• Make decisions on problems
• Follow up with clients and obtain orders
• Facilitate PBD customer needs
• Ensure customer service effectiveness
• Manage value-added services and liaise with quality department
• Maintain sales prices as per budget
• Ensure debtor control

• Planning Requirements
• Organizational Structure

• Yes

• Relationship Building Skills
• Strong Sales Skills
• Negotiation Skills
• Conflict Management Skills
• Cross Functional Skills
• Problem Solving Skills
• Project Management Skills
• Analytic Skills
• Innovative Thinking
• Personal Mastery

• Entrepreneurial and Commercial Thinking
• Relating and Networking
• Deciding and Initiating Action
• Persuading and Influencing
• Delivering Results and Meeting Customer Expectations
• Planning and Organising

• Presenting and Communicating Information
• Coping with Pressures and Setbacks
• Adapting and Responding to Change
• Analysing

We always do the right things: We hold each other accountable and act with integrity.
Excellence in all we do: We strive for excellence.
Our people, our strength: We value all our people.
Passion: We inspire each other with positive attitude and energy.
Customer Focused: We exceed customer expectations every time.

• Values Driven: Acting ethically and leading by example
• Setting the Direction: Creating a shared vision
• Personal Mastery: Learning about oneself and creating a personal vision
• Decisive and Courageous: Making effective and timely decisions
• Coping with Change and Ambiguity
• Aligning the People: Influencing others towards high performance

• ReadyMix Cement Experience
• 5 years experience
• Matric with Maths
• Knowledge of Sales and Advertising
• Construction and Cement Experience