Student Administration and Support Administrator

Stadio; Durban; On-site; ZAR 25 000 - 35 000; Full time

Job summary

An educational institution based in Durban is looking for a Student Administration and Support Administrator. This role involves providing high-quality customer service to students, assisting with admissions, maintaining accurate records, and managing academic administration. Previous experience in a similar role and a tertiary qualification are essential. Excellent communication and organizational skills are crucial for success in this position. This is a permanent role with opportunities for professional growth.

Qualifications

• Previous experience within a similar role required.
• Drive and self-motivation are critical.
• Ability to work independently and accurately under pressure.
• Enthusiasm in a constantly changing atmosphere.

Responsibilities

• Provide high-level customer service through communication.
• Log all correspondence and outcomes within the electronic systems.
• Assist students with the admission and registration process.
• Maintain student and module records on SIMS.
• Manage assessment administration and absenteeism records.

Skills

Customer service

Attention to detail

Interpersonal skills

Organizational skills

Communication skills

Education

Grade 12 and tertiary qualification

Tools

Learner Management Systems (LMS)

Student Information Management System (SIMS)

Job description

Student Administration and Support Administrator

Location: Durban
Type: Permanent
Reference: #MUSSASDL
Company: Stadio

Job Description

• Provide current and prospective students with the highest level of customer service through effective phone, email, and face-to-face communication.
• Attend to and resolve electronic help desk requests.
• Log all correspondence, advice given and outcomes centrally within the electronic systems used.
• Refer specialist enquiries accurately and effectively. Assist students with the admission and registration process to ensure appropriate guidance is provided regarding programme and qualification requirements and financial obligations.
• Build and maintain good relationships with students, sponsors, and colleagues.
• Create a friendly and supportive atmosphere for students and staff.
• Review enrolment/registration documentation received from prospective and returning students and ensure all required information is obtained.
• Develop a key understanding of the institution’s policies & procedures and ensure these are adhered to.
• Provide academic and general administrative functions including maintaining databases, word processing, electronic filing, and photocopying to support the work of the Student Administration and Support Services (SAS) office.
• Ensure the efficient processing of student academic administration, maintain student and module records on the Student Information Management Systems (SIMS - mySTADIO).
• Provide accurate, relevant, and up-to-date information to staff, students, parents, and corporate clients.
• Arrange consultation between academic staff and students with queries, to ensure an efficient & timely resolution.
• Manage the assessment administration, record absenteeism, and collect medical certificates and supporting evidence for students and maintain lists for assessment extensions and/or supplementary exams.
• Record and maintain student correspondence, registration, and exam results.
• Participate in team training and development activities.
• Additional administration tasks allocated by Team Leaders or occasional out of hours work during peak periods such as registration, orientation, and graduation.

Requirements

• Grade 12 and tertiary qualification.
• The incumbent must have previous experience within a similar role.
• Drive and self‑motivation are critical in this role.
• This position requires an individual who can pay close attention to detail and can work independently and accurately under pressure.
• Should also have excellent interpersonal and organizational skills.
• Enthusiasm and the ability to thrive in an atmosphere of constant change.
• Ability to work with a diverse team in a fast‑paced environment.
• Excellent communication skills with the ability to communicate in a courteous, tactful, and concise manner.
• Committed to producing quality work.
• Computer literate; experience and competency in word processing and spreadsheets.
• Experience in the use of STADIO’s systems; Learner Management systems (LMS) and Student Information Management System (SIMS).

Posted on 07 Nov 12:33, Closing date 14 Nov