Administration jobs in United Arab Emirates

MAIN PURPOSE OF THE JOB

To promote and sell the Bank’s product bouquet to clients through responsible sales activities. Responsible for sourcing and developing new contacts, prospects, and sales leads through internal campaigns and referrals.

Minimum Education

NQF level 6 FSCA aligned/business related qualification, with RE5 preferred.

Minimum Experience

2 years sales and client service experience, with Full Rep qualification in all Product Categories.

Key Performance Inputs/Activities

1. Sales Focus

• Achieve customer growth, revenue, and collections targets as defined by the bank.
• Meet and exceed activity metrics for all product lines.
• Execute sales and customer targets effectively.
• Implement sales strategies related to Product & Value-Added Services (Up Selling, Cross Selling, Capital Take Up).
• Outbound calling to existing and prospective customers.
• Convert all sales opportunities from inbound requests, outbound calls, and lead initiatives.
• Develop and maintain relationships with existing and potential customers.
• Participate in cross-selling bank products.
• Maintain detailed pipeline and prospect data.
• Arrange in-person visits, appointments, and presentations, with follow-up calls.
• Conduct financial needs analysis to identify sales opportunities.
• Follow up on document collection and progress updates.
• Adhere to supervision requirements for all financial products.
• Prepare regular reports and present results to management.
• Manage Cash, CAM, and Credit Card Administration effectively with proper authorization.
• Take accountability for personal results.

2. Marketing Focus

• Stay informed about products, services, and market trends.
• Identify referral opportunities within the branch.
• Support branch goals through marketing activities, promotions, and customer initiatives.
• Participate in community events to promote the bank.
• Ensure marketing activities comply with policies and procedures.

3. Risk & Compliance Focus

• Ensure high deal quality through timely and accurate application reviews, utilizing all bank tools to mitigate risk.
• Comply with all customer interaction policies and procedures.
• Ensure adherence to regulatory requirements and bank compliance policies.
• Report incidents related to AML and fraud as required.
• Maintain a zero-defect approach to deal quality and income/expenses capturing.
• Comply with FAIS journey parameters and RE qualification standards.

4. Customer Service

• Follow the bank’s customer service standards and relevant legislation.
• Adhere to TCF principles.
• Take responsibility for personal behavior and assist team members in customer engagement.
• Satisfy customer financial needs and support their financial success.
• Ensure application quality, timely processing, and effective query resolution.

5. Training & Development

• Participate in ongoing sales and service training as per development plans.
• Complete all product, service, risk, and compliance training successfully.

6. Operational Activities

• Follow all security, safety, and operational procedures, including opening/closing, security protocols, and health and safety standards.
• Perform additional administrative duties as assigned by management.