DSA Sales Support Coordinator

Discover Africa Safaris; Wes-Kaap; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading travel company in South Africa is seeking a Sales Support Coordinator to manage client communication, process bookings, and support sales operations. The ideal candidate has strong administrative skills, customer service experience, and proficiency in CRM systems. This role offers a competitive salary, annual leave, and professional development opportunities.

Benefits

Competitive salary

20 days of annual leave

Paid birthday leave

Unlimited training leave

Discounted travel rates

Professional development opportunities

Qualifications

• 2+ years’ administrative or sales support experience in tourism.
• 3 years’ customer service experience (face-to-face or telesales).
• Calm and adaptable in high-pressure situations.

Responsibilities

• Manage client communication across WhatsApp and other platforms.
• Process vehicle bookings and confirm supplier details.
• Load and update products/services in the CRM.

Skills

Administrative skills

Customer service

Communication in English

CRM systems proficiency

Organisational skills

Education

Matric

Tertiary qualification in travel/tourism

Tools

Google Workspace

Tourplan

Job description

About Us

Discover Africa Group is a team of innovative, experienced, and ambitious go‑getters passionate about sharing Africa’s best with travelers from around the world.

Our Portfolio Includes

• Discover Africa Safaris: Bespoke luxury safari travel in Southern and East Africa.
• 4x4 Hire: Adventure 4x4 self‑drive exploration.
• Drive South Africa: Africa’s first online rental car comparison and booking engine.

Our team culture is friendly, supportive, and professional—we value creativity, collaboration, and personal growth. Based in the northern suburbs of Cape Town, you might even enjoy a smoother commute, traveling against peak traffic.

Your Purpose

As a Sales Support Coordinator for Drive South Africa and 4x4 Hire, you’ll be the operational backbone of our sales function, ensuring clients receive prompt, accurate, and caring service while supporting consultants and maintaining data integrity.

Your Core Responsibilities

📞 Client Communication & Service

• Manage the WhatsApp channel, responding promptly with accurate information.
• Handle incoming client quotations, queries, complaints, and feedback across phone, email, and social media.
• Share and monitor customer reviews daily, ensuring follow‑up action where needed.
• Provide pre‑travel WhatsApp engagement and check‑ins during client journeys.

📋 Bookings & Administration

• Process vehicle bookings and confirm supplier details.
• Ensure invoices match quotes and capture all information accurately.
• Issue confirmations and travel documentation to clients. Collect flight details and balance payments from renters.
• Circulate renter information to suppliers prior to travel.

📊 Sales Support & Operations

• Load and update products/services in the CRM.
• Calculate consultant commissions and prepare for approval.
• Step in for consultants on leave to ensure seamless service.
• Assist with trade shows and exhibitions when required.
• Weekend Duty on a rotational basis.

🤝 Team Contribution

• Support colleagues with clients and bookings during absences.
• Maintain open, honest, and professional communication with the team.
• Contribute to a culture of positivity, flexibility, and continuous improvement.

Who We’re Looking For

• Matric (tertiary qualification in travel/tourism is an advantage).
• 2+ years’ administrative or sales support experience in tourism.
• 3 years’ customer service experience (face‑to‑face or telesales).
• Strong database administration skills.
• Excellent written and verbal communication in English (Afrikaans an advantage).
• Proficiency with CRM systems and Google Workspace (Tourplan knowledge a plus).
• Strong organisational skills, attention to detail, and problem‑solving ability.
• Calm, professional, and adaptable in high‑pressure situations.
• A valid driver’s license and own transport.

Why Join Us?

At Discover Africa Safaris, We Believe That Our Team’s Passion And Dedication Deserve To Be Celebrated And Rewarded. Here’s What You Can Look Forward To

• A competitive salary
• 20 days of annual leave
• After 5 years, earn one extra annual paid leave day per year, up to a max of 25 days
• Paid birthday leave—because no one should work on their special day!
• Unlimited, pre‑approved training leave, including educational travel.
• Professional development opportunities to support your growth.
• Africa travel at discounted rates, giving you the chance to explore and deepen your connection to the continent.
• A chance to work with a team of passionate, like‑minded individuals who share your love for Africa.

How To Apply

If you’re ready to turn your passion for Africa into a career that inspires and transforms lives, we’d love to hear from you. Apply today and join us in sharing Africa’s wonders with the world.

Discover Africa Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all.