Telesales Consultant

Discovery Limited; Durban; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A leading health insurance provider in Durban seeks a Telesales Consultant. The successful candidate will be responsible for identifying sales opportunities, answering and making calls, and achieving sales targets. Ideal candidates will have at least 1 year of telesales experience, excellent communication skills in English/Afrikaans, and strong sales abilities. This is an excellent opportunity for self-motivated individuals who thrive in a target-driven environment.

Responsibilities

• Identify sales opportunities.
• Answer inbound calls and make outbound calls.
• Maintain accurate details and statistics of all queries.
• Achieve sales target.
• Communicate with members via telephone, fax, and email.
• Conduct financial needs analysis.
• Adhere to service level agreements.

Skills

Target Driven

Team Player

Goal orientated

Self motivated

Ability to perform under pressure

Adapt to change

Persuasiveness

Resilience/Tenacity

Sound Time Management

Attention to detail

Ability to learn quickly and apply knowledge

Fluent in English/Afrikaans

Education

Matric

At least 1 year sales experience

Tertiary qualification

NQF5 and RE5 qualification

Tools

PC literacy

Email

Word

Excel

Job description

Discovery – Connect

Telesales Consultant

About Discovery

Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast‑paced and dynamic environment enables smart, self‑driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.

Job Description

Identifying sales opportunities.

• Answering inbound calls timeously and making required outbound calls
• Co-ordination of own administration
• Maintaining accurate details and statistics of all queries

Key Purpose

This position is based in the KZN Discovery Connect Sales call centre, and reports to the sales team leader. The successful individual will be required to conduct Discovery Flexicare telesales.

Key Outputs

• Achieve Sales target
• Communication to members telephonically via fax and email
• Attending to general administration
• Conduct Financial Needs Analysis
• Achieve quality target
• Overcome objections
• Adhering to service level agreements

Personal attributes and skills

• Target Driven
• Team Player
• Goal orientated
• Self motivated
• Ability to perform under pressure
• Adapt to change
• Persuasiveness
• Resilience/Tenacity
• Sound Time Management
• Self managed
• Attention to detail
• Ability to learn quickly and apply knowledge
• Speak fluently (accent neutral) English/Afrikaans

Qualification & Experience

• Matric
• At least 1 year sales experience, preferably in an outbound telesales environment

Minimum 1 year health product knowledge, Discovery Health Knowledge is an advantage.

• PC literacy, email, word, excel
• Tertiary qualification an advantage
• NQF5 and RE5 qualification

EMPLOYMENT EQUITY

The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.