Administration jobs in South Africa

Who are we? Sanlam Developing Markets (SDM), a wholly-owned subsidiary of Sanlam Life Limited, is one of the top financial services providers in the South African entry-level and emerging middle market.

It aims to understand the unique requirements of clients and offers a wide range of simple and affordable financial solutions covering needs such as funeral insurance, savings for education, life cover, and personal accident plans.

In terms of the Sanlam Group Governance Policy, SDM is managed by the SA Retail Mass cluster, part of the Sanlam Life and Savings cluster within the Sanlam Group.

The cluster focuses on retail products and group schemes.

1. Promote Sanlam Retail Mass (SRM)'s products and increase market share by providing sound financial advice and high-quality client service in a branch setting.
2. Create opportunities for client optimization and cross-selling of value-added products.

• Gain an in-depth understanding of SRM product ranges and customer needs, financial goals, and means.
• Provide suitable products that meet customer goals in an affordable manner.
• Keep customers informed about new or updated products.
• Validate client details according to product and regulatory requirements.
• Submit new business through appropriate channels and conduct due diligence to identify risks.
• Manage daily appointments effectively, including walk-in clients.
• Service and manage all client profiles, ensuring retention and satisfaction.
• Follow up on payments, address queries, and manage client risk profiles proactively.
• Ensure compliance with standards, maintain records, and adhere to regulations.
• Report on activities, collate data, and perform ad-hoc tasks as required.

• Minimum 1-year experience in sales or marketing, preferably within insurance.
• Matric (Grade 12), RE5 advantageous, FAIS compliant, and Class of Business training within 12 months.

• Support broker activities, handle administration, and develop business and partnerships.

• Business insight, decision quality, team building, planning, and alignment.

We are committed to diversity and transformation, with employment equity considerations in the selection process. We support career growth and personal development for our employees.