Administration jobs in United Kingdom

Job Location : Gauteng, Johannesburg
Deadline : June 08, 2025
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The following highlights the key areas of focus but is not limited to:

• Provide team leadership and manage the complaints investigation process. Offer integrated leadership, planning, and decision-making for the team, inspiring them to fulfill the organisation's mandate.
• Coordinate complaints investigations and reporting in compliance with the Act and supporting legislation.
• Maintain accurate records and generate weekly and monthly reports on complaints statistics and trends analysis for management.
• Oversee electronic database systems for complaints and ensure their accurate maintenance.
• Implement document management and Archives Acts for storing digital and hard copy documents related to complaints investigations.
• Prepare FAQs and other informational documents related to the division's functions for internal and external use.
• Attend complaints meetings and provide advice in the absence of the Manager: Legal & Complaints.
• Allocate work to team members, monitor, and evaluate performance.
• Assist in designing and conducting training, including coaching and mentoring.
• Ensure personal development plans are in place for each staff member.
• Take corrective actions when team members' performance does not meet standards.
• Support the legal manager with performance management of team members per the Board’s policies.

• Review and assign complaints based on complexity.
• Escalate complex matters to the complaints officer for guidance.
• Investigate complaints per the Act, regulations, and Code of Conduct.
• Make recommendations after investigations regarding closure or charging the sheriff, and present to the Complaints Committee.
• Provide telephonic advice to complainants regarding the Sheriffs Act, regulations, and Code of Conduct.
• Conduct mediations of complaints lodged against sheriffs, both telephonically and physically.
• Consult with stakeholders lodging complaints at the Board’s offices.
• Adhere to strict investigation time frames, aiming for a maximum of 90 days, and work on improving turnaround times.

• Monitor, track, and report on progress of special projects to stakeholders.
• Engage with stakeholders to meet expectations and participate in forums, including making presentations.
• Prepare and provide research and opinions on complaints to the divisional and Executive Managers.
• Draft documents related to the Board’s functions under the Act and supporting legislation, including quarterly newsletter articles.
• Stay updated on legislation and trends affecting the sheriffs’ profession, publishing insights quarterly.
• Ensure accuracy of references to the Sheriffs Act 90 of 1986 in all documents.

• Minimum of 5 years relevant complaints administration experience.