Customer Service Manager jobs in Singapore
CAPTAIN WAITER/ FLOOR SUPERVISOR
21 HOSPITALITY AND CONSULTANCY PTE. LTD.
Clinic Supervisor
ORIENTAL REMEDIES INCORPORATED (PRIVATE LIMITED)
Bilingual F&B Waitstaff & Service Lead
XIN HONG LOGISTICS PTE. LTD.
Restaurant Operations Lead: Service, Hygiene & Inventory
GLOBAL RECRUITMENT CONSULTANCY PTE. LTD.
Guest Experience Lead — Restaurant Service Captain
KHANSAMA TANDOORI VILLAGE PTE. LTD.
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SAI RHEA FOODS PTE. LTD.
Urgent Care Service Operations Lead: Team & Patient Experience
JOB LIONS PTE. LTD.
Vacuum Pumps Sales & Service Lead - Semicon
RECRUIT HAUS PTE. LTD.
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Service & Repair Operations Lead — Client-Focused
TK ELEVATOR SINGAPORE PTE. LTD.
Assistant Site Leader/Service Engineer (ACMV, Electrical, Mechanical) | Up to $4K | 5.5 Days | [...]
THE SUPREME HR ADVISORY PTE. LTD.
Guest Experience Lead — Restaurant Service Captain
KHANSAMA TANDOORI RESTAURANT
Tax Enquiry Specialist – Digital Services
BUSINESS EDGE PERSONNEL SERVICES PTE LTD
Corporate Client Services Lead: Customer Experience
UNITED OVERSEAS BANK LIMITED
Night Manager — 5-Star Luxury Hotel & VIP Service Lead
Mandarin Oriental Hotel Group Limited
Senior Corporate Client Services Lead
UNITED OVERSEAS BANK LIMITED
Global Services Growth Leader: Partnerships & Expansion
NEONICHE INTEGRATED SOLUTIONS PRIVATE LIMITED Singapore Branch
Director – Global Services
NEONICHE INTEGRATED SOLUTIONS PRIVATE LIMITED Singapore Branch
Strategic EA to VP, Global Services (AI-Driven)
Palo Alto Networks
Urgent Care Service Lead — Patient Care & Operations
NATIONAL UNIVERSITY HEALTH SYSTEM PTE. LTD.
Airport Retail Supervisor: Customer Sales & Service Lead
THE SUPREME HR ADVISORY PTE. LTD.
Head of Visitor Experience & Service Operations
Tan Tock Seng Hospital
CAPTAIN WAITER/ FLOOR SUPERVISOR
Job summary
A renowned restaurant group in Singapore is seeking a Captain/Floor Supervisor to ensure exceptional customer satisfaction and manage various aspects of restaurant operations. The ideal candidate will possess strong supervisory and leadership skills, along with excellent organizational and interpersonal abilities. Responsibilities include managing inventory, complying with safety regulations, and ensuring a high-quality dining experience. The position offers a competitive salary, comprehensive staff benefits, and growth opportunities within the company.
Benefits
Qualifications
- Strong supervisory and leadership skills are essential.
- Excellent customer service focus with interpersonal skills.
- Good organizational skills and attention to detail required.
Responsibilities
- Ensure customer satisfaction in dining experience.
- Handle and resolve customer complaints diplomatically.
- Manage inventory and food supply purchases.
- Conduct daily inspection for hygiene and safety compliance.
Skills
Education
Restaurant Noa is looking for Captain/Floor Supervisor to support our team.
ADVANTAGES OF JOINING OUR TEAM:
Growth & Learning Opportunities: Build your professional expertise in a supportive environment that encourages continuous development.
- Attractive Compensation Package: We recognise the value of your effort and commitment. Enjoy a competitive salary, creative incentive schemes, and additional allowances for split‑shift duties on top of our regular straight‑shift arrangements.
- Work–Life Harmony: Benefit from a 5‑day work week with fixed shifts that help you maintain a healthy balance between your personal and professional life.
- Comprehensive Staff Benefits: Your wellbeing matters to us. Receive medical coverage, complimentary staff meals, and night transport reimbursements where applicable.
Apply now and grow with us!
- Ensures customer satisfaction with all aspects of the restaurant and dining experience.
- Handles customer complaints, resolving issues in a diplomatic and courteous manner.
- Ensures compliance with alcoholic beverage regulations.
- Manages inventory and purchases food and supplies.
- Conducts daily inspection of restaurant and equipment to ensure compliance with health, safety, food handling, and hygiene standards.
- Periodically evaluates restaurant equipment for repairs and maintenance; schedules for service.
- Collaborates with chefs to develop appetizing menus.
- Maintains sales records and tracks cash receipts.
- Prepares and submits operations reports and other documentation requested by the regional manager.
- Performs other duties as assigned.
- Strong supervisory and leadership skills.
- Excellent interpersonal skills with a focus on customer service.
- Excellent time management skills.
- Excellent organizational skills and attention to detail.
- Familiarity with food handling, safety, and other restaurant guidelines.
- Proficient with Microsoft Office Suite or related software.
- Previous restaurant experience required; management experience preferred.
- Successful completion of corporate training program required.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.