Corporate Client Services Lead: Customer Experience

UNITED OVERSEAS BANK LIMITED; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

A major bank in Singapore is seeking a Customer Service Representative to deliver exceptional service to clients. Responsibilities include resolving inquiries, monitoring communications, and ensuring compliance with standards. The ideal candidate holds a degree or diploma and possesses experience in call centres or customer service. Strong analytical, communication, and interpersonal skills are essential. This fast-paced role requires a proactive mindset and proficiency in MS Office.

Qualifications

• Experience in a Call Centre, Banking or Customer Service environment is an advantage.
• Possess a pleasant voice and excellent communication skills.
• Resourceful and proactive with a good attitude.

Responsibilities

• Ensure highest standard of service delivery to customers.
• Monitor and respond to incoming communications via multiple channels.
• Resolve customer complaints accurately and document them thoroughly.

Skills

Customer service mindset

Analytical skills

Communication skills

Interpersonal skills

Proficiency in MS Office

Team player

Education

Degree/ Diploma in any discipline

Job description

A major bank in Singapore is seeking a Customer Service Representative to deliver exceptional service to clients. Responsibilities include resolving inquiries, monitoring communications, and ensuring compliance with standards. The ideal candidate holds a degree or diploma and possesses experience in call centres or customer service. Strong analytical, communication, and interpersonal skills are essential. This fast-paced role requires a proactive mindset and proficiency in MS Office.