Night Manager — 5-Star Luxury Hotel & VIP Service Lead

Mandarin Oriental Hotel Group Limited; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A luxury hotel in Singapore is seeking a Night Manager to oversee operations during the night shift. The successful candidate will coordinate various departments, ensure that high standards are maintained, handle guest complaints, and conduct audits. Ideal candidates have a Bachelor's degree, at least 5 years experience in a 5-star hotel, and familiarity with emergency and guest service protocols, ensuring smooth operation and guest satisfaction.

Benefits

Learning & Development programs

Complimentary nights through MOstay

Health benefits and wellness programs

Various retirement plans

Qualifications

• Minimum 5 years in a 5-star hotel environment.
• 3 years as a Duty Manager in luxury hotel.
• Familiar with emergency procedures and guest service standards.

Responsibilities

• Oversee hotel operations during the night shift.
• Coordinate with various departments for smooth operation.
• Inspect rooms for VIP arrivals and ensure cleanliness.
• Handle guest complaints and ensure corrective actions.
• Conduct nightly audits and departmental training.

Skills

Leadership

Communication

Problem-solving

Crisis management

Education

Bachelor's Degree or equivalent

Job description

A luxury hotel in Singapore is seeking a Night Manager to oversee operations during the night shift. The successful candidate will coordinate various departments, ensure that high standards are maintained, handle guest complaints, and conduct audits. Ideal candidates have a Bachelor's degree, at least 5 years experience in a 5-star hotel, and familiarity with emergency and guest service protocols, ensuring smooth operation and guest satisfaction.