Customer Service Manager jobs in Singapore

Job Description;

1. Student Care Supervisor/Assistant Supervisor:

• In charge of running the overall operations of the centre.
• Establish and maintain good relations with relevant stakeholders (School management, Parents, External parties)
• Manage and lead a team of teachers in a school-based student care setting.
• Continuously train and motivate Programme Staff.
• Evaluate and constantly improve the staff classroom management skills.
• Able to counsel students (Primary 1 - 6) with behavioural / disciplinary issues.
• Provide weekly and monthly reports for management.
• In charge of yearly events and activities of the centre.
  

Job Requirements for Student Care Supervisor:

• Candidate should possess at least Diploma.
• Student Care related course certificates will be advantageous
• 2 years of working experience in the related field
• Excellent communication skills
• Required Skill(s): Leadership, Management, Teamwork, Classroom management, Dedicated, Detail-Oriented, Passionate, Committed, Counseling

2. KCare Supervisor:

• You will plan and maintain the overall operations of the centre.
• Plan and implement the weekly schedule and programme(s) for the KCare children and ensure that curriculum is delivered based on (MOE) Ministry of Education guidelines.
• Plan and manage the staff scheduling, to ensure ratio of staff (including programme staff and support staff) to child is maintained at all times, including transition periods.
• You are required to inform MOE Kindergarten (MK) of all activities in a timely manner and ensure KCare Centre activities complement the MK programme.
• Be a mentor as well as a team player.
• Build strong partnerships and rapport with the following stakeholders (Students, parents, school personnel and relevant authorities)
• Plan outreach programmes and excursions for the children during the school holidays.
• Conduct surveys with parents/ guardians to evaluate the services provided by the Kcare Centre on a half-yearly basis.
  

Job Requirements for KCare Supervisor:

• Candidate must possess a Diploma in Early Childhood Education
• Bonus to have Diploma in Pre-School Education- Leadership (DPE-L) OR a Diploma in Early Childhood Care and Education- Leadership (DECCE-L).
• Have been registered with ECDA and attained a L2 Certification.
• Required language(s): English: Must excel in both written and verbal.
• At least 1 Year(s) of supervisory experience in a Pre-School setting is preferred for this position.
• Proficient in Microsoft Office, especially Outlook and Excel.
• Candidates who have experience in KCare/MK supervisory roles would be advantageous.