Head of Visitor Experience & Service Operations

Tan Tock Seng Hospital; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading healthcare institution in Singapore seeks a professional to oversee visitor facilitation and manage adherence to hospital policies. The role involves leading an Executive team and a Patient Information Associate team to ensure smooth operations, resolve complaints, and maintain high standards of service. Candidates should have a Bachelor's degree and a minimum of 5 years of relevant supervisory experience. Strong interpersonal and communication skills are essential for success in this fast-paced environment.

Qualifications

• At least 5 years of supervisory experience in customer service, operations, or estate management.
• Experience in managing large teams and handling complex complaints professionally.
• Self-driven with the ability to adapt to rapid changes in a fast-paced environment.

Responsibilities

• Oversee daily operations of visitor facilitation in accordance with policy.
• Manage compliance of visitors to HCN Visitation Policy.
• Resolve visitor feedback and complaints promptly.

Skills

Excellent interpersonal skills

Communication skills

Ability to manage large teams

Empathy in handling complaints

Ability to work in fast-paced environments

Education

Bachelor's degree

Job description

A leading healthcare institution in Singapore seeks a professional to oversee visitor facilitation and manage adherence to hospital policies. The role involves leading an Executive team and a Patient Information Associate team to ensure smooth operations, resolve complaints, and maintain high standards of service. Candidates should have a Bachelor's degree and a minimum of 5 years of relevant supervisory experience. Strong interpersonal and communication skills are essential for success in this fast-paced environment.