Customer Service Manager jobs in Singapore

• Responsible for daily clinic operations, including front desk services, scheduling, and workflow coordination, ensuring smooth and efficient functionality.
• Oversee patient appointments, follow-ups, and maintain accurate and organized record-keeping.
• Monitor inventory levels, manage stock supplies, and coordinate timely maintenance or repairs of clinic equipment to prevent disruptions.
• Address patient inquiries and complaints professionally to ensure excellent customer service.
• Be the first point of contact of clinic issues and complaints, ensure high level of ownership and escalates the cases to Clinic Manager when complex issues are involved.
• Work closely with staff to enhance patient satisfaction, improve service quality, and uphold hospitality standards.
• Monitor team schedules to make sure it is sufficiently staffed, responsible in monitoring schedule to ensure sufficient manpower on daily basis for unplanned leave
• provide on-the-job training and support for new staff members to ensure smooth integration into the clinic’s workflow.
• Monitor and report clinic and staff performance metrics, identifying areas for improvement and assisting in process enhancements.
• Lead morning & afternoon briefings
• Communicate clinic goals and performance targets clearly to the team.
• Assist with the implementation of marketing initiatives, aligning team efforts with clinic objectives.
• Provide on-the-ground assistance with day-to-day activities, lead staff briefings, and ensure the clinic operates efficiently.
• Collect accurate and timely feedback from the team, addressing and resolving issues where possible, and escalating unresolved matters as needed.
• Provide practical shop-floor perspectives on proposed changes to ensure alignment with daily operations.

• Minimum 5 years of supervisory experience, preferably within the retail or healthcare industry.
• Prior experience in healthcare settings, such as clinics, massage, or spa environments, is preferred.
• Strong passion and interest in Traditional Chinese Medicine (TCM) or the healthcare industry.
• Adaptable and quick to respond in fast-paced environments, with the ability to handle various situations efficiently.
• Customer-focused, self-motivated, and oriented toward delivering both sales and excellent service.
• Proactive, enthusiastic, and independent with a compassionate and positive learning attitude.
• Excellent team player, with strong interpersonal and communication skills to engage and lead effectively.
• Ability to set goals, delegate tasks, and ensure team accountability and growth

1. Annual Leave - 14 days onwards
2. Birthday Leave - We believe employee should take a day off to celebrate their birthday with their loved ones
3. FREE TCM services and Tech-enhanced therapies for our employees, and 50% discount for employees’ family members!
4. Attractive and Good Commissions Entitlement
5. Great working culture - Fun and enjoyable workplace that embraces Diversity and Work-life balance/harmony

GREAT CULTURE AND ATMOSPHERE:

Because you will be working along with amazing and crazy fun people. We have cyclists, chefs, yogis, gamers, athletes, animal lovers, motivational and inspirational trainers, foodies, and many more.

GREAT SALARY PACKAGE AND BENEFITS:

Because we offer benefits which are most desired and valued by people. We believe that the people in the team are the backbone of the company, the core of everything we do. This is why we invest so much in our employee’s welfare and future.

GROWTH AND CAREER DEVELOPMENT:

Because the sky's the limit and we firmly believe that our employees' growth, development, and well-being are the most significant factor. We hope to grow with our employees, we want our people to shine brighter as they progress with the company.

DIVERSITY:

Because we value equity and inclusion. We are an equal opportunity employer who makes decisions without regard to age, identity, gender, race, colour, ethnicity, etc. We encourage our employees to be their true selves at work.